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Customer Advocate Manager Jobs in Virginia (NOW HIRING)

Axiologic Solutions

Customer Advocate

Reston, VA · On-site

$135K - $155K/yr

Job Title Provide oversight, planning, execution, and management support to the Program Office and ensure the overall efficiency and effectiveness of end-to-end customer advocacy, technical and ...

CACI

Customer Advocate

Reston, VA · On-site

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The ...

New

CACI International

Customer Advocate

Reston, VA · On-site

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The ...

CACI International, Inc.

Customer Advocate

Reston, VA · On-site

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The ...

Red Gate Group

Customer Advocate

Reston, VA · On-site

Description The Red Gate Group is seeking an experienced Customer Advocate to support the Defense ... management while interacting with external customers * Engage, educate, and advise customers to ...

Red Gate Group

Customer Advocate

Reston, VA · On-site

Description The Red Gate Group is seeking an experienced Customer Advocate to support the Defense ... management while interacting with external customers * Engage, educate, and advise customers to ...

Carrington

Customer Advocate Specialist

Richmond, VA · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office ... Retrieve scanned documents from the department's document management system and import historical ...

ClearanceJobs

Customer Advocate Jobs

Reston, VA · On-site

Customer Advocate The Red Gate Group is seeking an experienced Customer Advocate to support the ... management while interacting with external customers * Engage, educate, and advise customers to ...

Cellebrite

Customer Advocacy Manager

Tysons, VA · On-site +1

Customer Advocacy Manager As Cellebrite's Customer Advocacy Manager, you orchestrate the content - customer stories and key flagship events - that fuel our brand narrative. Customer obsession drives ...

Regal Rexnord Corp

Customer Care Advocate

Radford, VA · On-site

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal ... Ability to manage multiple tasks in a fastpaced environment with frequent interruptions. * Strong ...

Regal Rexnord

Customer Care Advocate

Radford, VA · On-site +1

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal ... Ability to manage multiple tasks in a fastpaced environment with frequent interruptions. * Strong ...

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All JobsCustomer Advocate JobsCustomer Advocate Manager JobsCustomer Advocate Manager Jobs in Virginia

Customer Advocate Manager information

See Virginia salary details

$20.4K

$44.8K

$73.9K

How much do customer advocate manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer advocate manager in Virginia is $44,759.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,038.00 and $53,975.00 per year, depending on experience, location, and employer.

What is a customer advocate manager?

A Customer Advocate Manager is a professional responsible for ensuring customers have a positive experience with a company's products or services. They act as a bridge between the customers and the company, addressing concerns, resolving issues, and gathering feedback to improve offerings. Their role often involves leading a team, developing customer service strategies, and advocating for the customer's needs within the organization. This position is crucial for building customer loyalty and maintaining strong relationships. Successful Customer Advocate Managers combine excellent communication skills with a deep understanding of customer service best practices.

How does a customer advocate manager typically collaborate with other departments to resolve customer issues?

Customer Advocate Managers frequently work cross-functionally, partnering with teams such as product development, sales, and technical support to address and resolve customer concerns. They act as the voice of the customer, ensuring feedback is communicated clearly and actioned appropriately. This collaboration often involves coordinating regular meetings, tracking resolution progress, and advocating for process improvements based on common customer challenges. By fostering strong interdepartmental relationships, they help create a more positive overall customer experience.

What are the key skills and qualifications needed to thrive as a customer advocate manager, and why are they important?

To thrive as a Customer Advocate Manager, you need a strong background in customer service, problem-solving, and team leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and data analysis tools is typically required. Exceptional communication, empathy, and conflict resolution skills help you effectively support customers and inspire your team. These competencies are crucial for ensuring customer satisfaction, loyalty, and smooth resolution of issues that impact business success.

What are the most commonly searched types of Customer Advocate jobs in Virginia?

The most popular types of Customer Advocate jobs in Virginia are:

What cities in Virginia are hiring for Customer Advocate Manager jobs?

Cities in Virginia with the most Customer Advocate Manager job openings:

Customer Advocate Manager jobs near you
Infographic showing various Customer Advocate Manager job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,759 per year, or $21.5 per hour.

Customer Advocate

Axiologic Solutions

Reston, VA • On-site

$135K - $155K/yr

Other

Posted 4 days ago

Job description

Job Title

Provide oversight, planning, execution, and management support to the Program Office and ensure the overall efficiency and effectiveness of end-to-end customer advocacy, technical and business processes

Lead operations of the customer service team, ensuring efficient and effective resolution of customer inquiries and issues.

Work as a customer advocate to guide external customers through processes and procedures to capture requirements, acquire services, and transition to IT services.

Lead joint forums, engagements, activities to inform and further program efforts

Collaborate with other departments to ensure consistent and cohesive customer experience across all touchpoints.

Coordinate services with multiple customers from various DoD and IC agencies.

Manage and update customer service tools such as service catalog, cost models, and service agreements as required.

Monitor customer service performance metrics, such as response times and customer satisfaction rates, to identify areas for improvement and implement strategies to enhance service quality.

Handle escalated customer complaints or issues that cannot be resolved by team members, ensuring a satisfactory resolution for both the customer and the company.

Develop and implement customer service policies and procedures to standardize and improve service delivery across the team.

Analyze customer feedback and survey data to identify trends and insights that can inform business decisions and strategies.

Provide requirements management support.

Facilitate process improvement activities to provide an unmatched customer experience

Organize and lead team meetings and training sessions to foster a positive work environment, encourage team collaboration, and share updates on company policies and customer service best practices.

Assist the Program Office and team as required.

Works with the most senior members of the client organization to ensure that overall program and project direction, strategy and expectations are met

Possesses an understanding of CIO mission and the impact of managerial practices

Perform data collection and interview senior staff

Facilitate discussions and analysis to inform the decision process

Offers expertise in the form of knowledge, specialty skills, experience, or creativity

Provides guidance on almost every aspect of CIO's strategic objectives and goals as they relate to the CIO mission

Have a firm understanding of IC and DOD Risk Management Frameworks, continuous monitoring, risk scoring, and risk management experience

Act as a high-level designer, defining the framework of core design features and functions of the program objective to be implemented.

SME in one or more of the following specialties: cloud and systems architectures, security architecture, cloud applications and storage, high performance computing, and software development.

Salary Range: $135k - $155k

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