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Remote Cross Utilized Agent Jobs in Virginia (NOW HIRING)

PenFed Credit Union

Training Specialist I

Alexandria, VA · On-site +1

$45K - $100K/yr

... agent productivity. * Cross-functional Collaboration: Partner with internal departments for ... remote) work setting. *Most roles require working in an office setting with moderate noise and the ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Support daily operations through monitoring ticket queues, service levels, and agent adherence ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

Booz Allen Hamilton, Inc.

AI/ML Engineer, Lead

Ashburn, VA · On-site +1

$104K - $138K/yr

Remote Work: Hybrid Job Number: R0246710 Location: Ashburn,VA,US Share job via: Share AI/ML ... Collaborate with cross-functional stakeholders to translate business requirements into ML-driven ...

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Remote Cross Utilized Agent information

What is the difference between Remote Cross Utilized Agent vs Customer Service Representative?

AspectRemote Cross Utilized AgentCustomer Service Representative
CredentialsTypically requires customer service experience, basic computer skillsUsually requires similar customer service skills, sometimes specific industry certifications
Work EnvironmentRemote, often cross-industry, flexible schedulingRemote or on-site, industry-specific settings
Employer UsageUsed across multiple industries for versatile support rolesPrimarily in retail, telecom, or service sectors
Search & Comparison IntentHigh overlap in customer support roles, focus on versatilityFocused on specific industry customer support

The Remote Cross Utilized Agent is a versatile role handling customer support across various industries, often requiring broad skills and flexible scheduling. Customer Service Representatives tend to specialize in specific industries, with similar credential requirements. Both roles are remote-friendly, but the Cross Utilized Agent offers more cross-industry opportunities, making it ideal for those seeking diverse experience.

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Remote Cross Utilized Agent jobs near you

Technical Program/Delivery Leader (Remote)

Alexandria, VA • Remote

A.C. Coy
Recruiting and Staffing Services • 51 - 200 employees
Learn more about A.C. Coyexternal

Contractor

Re-posted 10 days ago

Job description

Overview
  • Tier One Technologies is looking for a Technical Program/Delivery Leader (TPL) to support our US Government client.
  • This will be a 100% remote contract-to-hire position.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
  • Requires extensive understanding and experience within the product development life cycle.
  • Combine senior-level business systems analysis with hands-on delivery coordination to translate priorities into executable plans and ensure engineering, architecture, environment, security, and operational activities are aligned to deliver high-quality outcomes.
  • Works closely with the company's leadership to provide transparent status, drive decisions and approvals, coordinate priorities, and ensure required software/hardware/tooling needs are defined early so they can be procured through internal channels.
  • Provide end-to-end delivery leadership for an assigned application team by coordinating work across the company and vendor resources (BSA(s), engineers, architects, environment leads, and other support functions) without direct supervisory authority.
  • Translate business objectives into delivery execution: drive scope clarity, sequencing, milestones, and deliverable commitments in partnership with company's leadership and stakeholders.
  • Lead cross-functional planning and dependency management across teams (integrations, environments, security/network reviews, release coordination, vendor/supplier timelines).
  • Provide consistent status reporting to company's leadership, including progress, risks/issues, decisions needed, dependencies, and mitigation plans; ensure actions are tracked to closure.
  • Coordinate priorities and capacity: ensure there is a steady pipeline of "ready" work, align work assignments with technical leads, and maintain delivery flow so team capacity is effectively utilized.
  • Support ROM estimates and planning by coordinating inputs from engineering/architecture; document assumptions, constraints, dependencies, and risks.
  • Partner with company's leadership to support funding/approval activities by providing required delivery inputs (scope, sequencing, timeline, risks, resource assumptions).
  • Coordinate release/deployment readiness: environment readiness, change approvals, cutover planning, validation steps, communications, and post-release stabilization.
  • Support production operations and critical incidents by coordinating participation, facilitating communications, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
  • Identify required software, hardware, tooling, and supplier services; define technical requirements and timelines so company's leadership can procure and represent USPS for postal business needs.
  • Drive continuous improvement across delivery execution, documentation, quality, automation, and operational readiness.
Qualifications
  • A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
  • 10+ years in technology delivery roles (e.g., Technical Delivery Lead, Technical Project Lead, Technical Program Coordinator/Lead, or similar).
  • Proven ability to lead through influence and coordinate cross-functional work across engineering, architecture, infrastructure/environments, security, and operations.
  • Strong requirements-to-delivery capability: translating complex needs into epics/features/stories and into executable plans with measurable outcomes.
  • Practical understanding of AI/ML concepts and governance, with experience using approved AI-enabled tools/approaches to improve requirements, analysis, estimation, reporting, defect/incident triage, and overall delivery execution.
  • Strong delivery discipline: planning, scope control, dependency management, risk/issue management, and proactive escalation.
  • Proven ability to lead cross-functional teams through change (without direct authority), adopt/improve delivery methodologies (Agile/DevSecOps), and drive measurable improvements using delivery/operational metrics.
  • Technical fluency across SDLC and modern delivery practices (APIs/integrations, environments, DevSecOps concepts, logging/monitoring, and incident response); not required to code but must engage effectively with technical teams.
  • Strong executive communication: ability to present status, tradeoffs, and recommendations and drive timely decisions.
  • Experience with work management and ITSM tools (e.g., VersionOne/Jira/Azure DevOps; ServiceNow or equivalent) and producing delivery artifacts (status, RAID logs, milestones, ROMs).
  • Strong written and verbal communication skills.
  • Must be a US Citizen or have permanent residence status (Green Card).
  • Must be able to obtain Public Trust Clearance.
  • Must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
Employment Type: OTHER
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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