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Job Overview:
Senior Manager, Business Process - SAP Order to Cash (O2C) is a part of the SAP S/4HANA transformation program. This role will be a key member of the business transformation team and will lead the design, implementation, testing, deployment, and stabilization of Order to Cash processes across our North American operation
What does it mean to be part of our Information Technology Team?
A role in Information Technology at UNFI involves being a part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be a part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our OneUNFI strategy. Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering.
Job Responsibilities:
Core Responsibilities
Lead the Order to Cash Transformation

• Serve as the business process lead for the SAP S/4HANA Order to Cash workstream.

• Drive end-to-end process design decisions, ensuring alignment with business objectives and SAP best practices.

• Act as the primary liaison between business stakeholders and the system integrator for O2C-related activities.

• Facilitate workshops, decision-making sessions, and design reviews across multiple business functions.

• Identify opportunities to simplify, standardize, and harmonize business processes across the organization.

Business Process Design & Solution Delivery

• Lead the design and implementation of key O2C capabilities

• Sales order management

• Pricing and promotions

• Vistex enabled pricing and rebate processes

• Available-to-Promise (ATP) and Advanced ATP

• Customer allocation and fulfillment processes

• Billing and invoicing

• Returns and credit processes

• EDI-enabled customer transactions

• Customer service and order management processes

• Challenge customizations and advocate for fit-to-standard solutions whenever possible.

• Evaluate business requirements and translate them into scalable process and solution designs.

• Collaborate with all other teams to ensure seamless end-to-end integration.

• Support reporting requirements and process performance measurement.

Testing, Cutover & Deployment

• Lead business participation in all phases of testing and training

• Coordinate O2C readiness activities leading up to go-live.

• Support cutover planning and execution.

• Ensure business users are prepared to adopt new processes and technology.

• Assist with hypercare and stabilization activities from a business perspective following deployment.

Stakeholder Engagement & Change Leadership

• Build strong relationships with leaders and stakeholders across all levels of the organization.

• Influence decisions through data, business knowledge, and process expertise.

• Drive alignment when balancing competing business priorities.

• Support change management, communications, and training efforts.

• Help establish sustainable business processes that support long-term operational excellence.

• Performs other duties as assigned.

Job Requirements:
Education/ Certifications:

• Bachelors degree in management information systems, business management, or related discipline

Experience:

• 7+ years of experience in relevant ERP applications or relevant technology

• 5+ years of SAP experience, including significant SAP S/4HANA implementation experience.

• Deep understanding of end-to-end Order to Cash business processes

Knowledge/Skills/Abilities:

• Ability to learn current state business processes, current state SAP processes and translate into business process documentation

• Advanced knowledge in best practice order to cash business processes and KPIs

• Collaboration skills that provide the ability to work in matrixed environment and negotiate solutions

• Lean process skills or similar discipline

• System and application process analysis skills

• Interviewing and data collection skills

Work Environment:
Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Physical Environment/Demands:
Office Roles:
• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.
About UNFI: We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI
Benefits: Competitive 401k, Flexible PTO, Remote, Health benefits - first of the month following 30 days of employment, mentorship program/developmental opportunities.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .