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Remote Credit Card Manager Jobs in Kentucky (NOW HIRING)

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local ... McKesson Talent Advisors will never solicit money or credit card information in connection with a ...

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local ... McKesson Talent Advisors will never solicit money or credit card information in connection with a ...

Revvity

Sr. Tax Manager (REMOTE)

Frankfort, KY · On-site +1

$134K - $167K/yr

Manage global transfer pricing documentation and ensure operational compliance across multiple ... credit regulations. * Collaborate with finance, legal, and operations teams to implement and ...

Progressive

Territory Sales Representative

Lexington, KY · Remote

$90K - $105K/yr

You'll be provided a company vehicle, phone, laptop, and company credit card. Territory: Kentucky ... Ability to manage work and weekly schedule independently and efficiently- prior experience in a ...

Progressive

Territory Sales Representative

Ashland, KY · Remote

$90K - $105K/yr

You'll be provided a company vehicle, phone, laptop, and company credit card. Territory: Kentucky ... Ability to manage work and weekly schedule independently and efficiently- prior experience in a ...

Defense Commissary Agency

Secretary

Fort Campbell, KY · On-site +1

$45K - $59K/yr

... manager. * Serves as the personnel liaison between the commissary and Human Resources Service ... Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not ...

IQVIA

Work from Home

Louisville, KY · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... Call Center Representatives are responsible for fielding requests such as: card activation, program ...

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All JobsCredit Card JobsRemote Credit Card Manager JobsRemote Credit Card Manager Jobs in Kentucky

Remote Credit Card Manager information

What does a remote credit card manager do?

A Remote Credit Card Manager oversees credit card programs and operations for a company or financial institution while working from a remote location. Their responsibilities typically include managing credit card portfolios, analyzing credit data, developing strategies to increase card usage, and ensuring compliance with regulations. They may also collaborate with marketing, risk, and customer service teams to optimize product offerings and customer experience. Remote Credit Card Managers use digital tools to communicate and manage tasks efficiently from anywhere.

What are the key skills and qualifications needed to thrive as a remote credit card manager?

To thrive as a Remote Credit Card Manager, you need strong analytical skills, deep knowledge of credit card products, and experience in financial management, often supported by a bachelor's degree in finance or a related field. Familiarity with credit card processing systems, CRM software, and data analytics tools is typically required, along with certifications such as Certified Credit Professional (CCP) being advantageous. Excellent communication, problem-solving abilities, and self-motivation are essential soft skills for managing remote teams and client relationships effectively. These skills and qualities ensure efficient credit card operations, compliance with regulations, and the ability to drive business growth from a remote setting.

How does a remote credit card manager effectively collaborate with cross-functional teams while working remotely?

As a Remote Credit Card Manager, effective collaboration with cross-functional teams—such as risk, compliance, marketing, and customer service—is typically facilitated through virtual meetings, project management tools, and clear communication channels. Regular check-ins, video conferences, and shared dashboards help maintain alignment on product updates, promotional campaigns, and regulatory changes. Building strong relationships with team members and stakeholders is essential to ensure smooth coordination and successful delivery of credit card initiatives, even when working remotely.

What is the difference between Remote Credit Card Manager vs Remote Accounts Payable Specialist?

AspectRemote Credit Card ManagerRemote Accounts Payable Specialist
CredentialsFinancial certifications, credit card management experienceAccounting certifications, AP processing experience
Work EnvironmentFinance departments, remote financial teamsAccounting or finance teams, remote invoice processing
Industry UsageBanking, corporate finance, travel managementCorporate finance, retail, manufacturing
Search IntentManaging corporate credit cards remotelyProcessing accounts payable remotely

The Remote Credit Card Manager primarily focuses on overseeing corporate credit card programs, ensuring compliance, and managing expenses remotely. In contrast, the Remote Accounts Payable Specialist handles invoice processing, payment scheduling, and vendor communication from a remote setting. While both roles require financial knowledge and remote work skills, their core responsibilities and industry applications differ.

What are the most commonly searched types of Remote Credit Card jobs in Kentucky?

The most popular types of Remote Credit Card jobs in Kentucky are:

What are popular job titles related to Remote Credit Card Manager jobs in Kentucky?

For Remote Credit Card Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Credit Card Manager jobs in Kentucky look for?

The top searched job categories for Remote Credit Card Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Credit Card Manager jobs?

Cities in Kentucky with the most Remote Credit Card Manager job openings:

Remote Credit Card Manager jobs near you
Infographic showing various Remote Credit Card Manager job openings in Kentucky as of July 2026, with employment types broken down into 76% Full Time, 15% Part Time, 4% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative Tier 2

Lexington, KY • On-site, Remote

Helpware
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about Helpwareexternal

$21/hr

Full-time

Posted 15 days ago

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:

  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.
Employment Type: FULL_TIME

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