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Remote Correspondence Representative Jobs in Minnesota

Ridgeview

Representative Contact Center

Chaska, MN · On-site +1

$20.68 - $28.93/hr

After successful completion of training the position is remote. Purpose of the Job Using ... Ability to communicate in the English language for effective written and verbal correspondence in ...

Manulife

$95K - $112K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Audit applications underwritten to ensure underwriting decisions, correspondence and administrative ...

All JobsCorrespondence Representative JobsRemote Correspondence Representative JobsRemote Correspondence Representative Jobs in Minnesota

Remote Correspondence Representative information

What is a remote correspondence representative?

A Remote Correspondence Representative is a professional who handles written communications for an organization, typically from a remote location. Their main responsibilities include responding to customer inquiries via email, chat, or other digital channels, processing requests, and resolving issues according to company policies. They play a crucial role in customer service and support, ensuring timely and accurate responses while maintaining a high level of professionalism. Working remotely allows them to perform these duties outside of a traditional office environment, often with flexible hours. This role is common in industries such as insurance, healthcare, finance, and retail.

How does a remote correspondence representative typically collaborate with other departments while working remotely?

As a Remote Correspondence Representative, you will regularly interact with teams such as customer service, billing, and technical support. Communication is primarily handled via email, chat platforms, and scheduled virtual meetings, making responsiveness and clarity essential. Collaboration often involves resolving customer inquiries that require input from multiple departments or escalating issues to specialized teams. Building strong digital communication habits and proactively seeking clarification when needed are important for success in this remote, cross-functional environment.

What are the key skills and qualifications needed to thrive as a remote correspondence representative, and why are they important?

A Remote Correspondence Representative needs excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and document management tools is often required. Strong organizational skills, time management, and the ability to work independently make someone stand out in this role. These skills are essential for providing accurate, timely, and professional responses to client inquiries while maintaining efficiency in a remote work environment.

What are the most commonly searched types of Correspondence Representative jobs in Minnesota?

The most popular types of Correspondence Representative jobs in Minnesota are:

What are popular job titles related to Remote Correspondence Representative jobs in Minnesota?

For Remote Correspondence Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Correspondence Representative jobs in Minnesota look for?

The top searched job categories for Remote Correspondence Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Correspondence Representative jobs?

Cities in Minnesota with the most Remote Correspondence Representative job openings:

Remote Correspondence Representative jobs near you
Infographic showing various Remote Correspondence Representative job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Representative Contact Center

Chaska, MN • On-site, Remote

Ridgeview
Health Care and Social Assistance • 1 - 5K employees

7.7

Company rating: 7.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Good employer

Learn more about Ridgeviewexternal

$20.68 - $28.93/hr

Full-time

Re-posted 14 days ago

Job description

Description
Training will occur onsite at our main campus in Waconia, MN. After successful completion of training the position is remote.
Purpose of the JobUsing exceptional customer service practices, this position will schedule and register patients in advance for services provided throughout Ridgeview. This position is a member of and represents Ridgeview in a professional and positive manner.
Job Functions
  1. Answers and manages a high volume of fast paced incoming phone calls to the contact center. Places outbound phone calls when assigned.
  2. Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services for Ridgeview hospitals and clinics, including diagnostics services.
  3. Creates estimates, informs, and educates patients of any financial responsibility for services, as well as collect payments during the scheduling and registration process. Explains insurance coverages and requirements for pre-certification/pre-authorizations, as applicable. Ensures compliance with price transparency.
  4. Enters and maintains detailed information on confidential records for patients.
  5. Provide necessary information to patients, such as preparation instructions, arrival times, appropriate attire, directions to sites, and any other instructions when speaking with the patient.
  6. Manages all pre-registration and pre-admission work queues within the EHR
  7. Manages and completes registrations completed within the online portal
  8. When scheduling and registering via phone, using a paper order provided to patient, understands, and recognizes what information is required to obtain when transcribing physician order into Epic. This involves understanding the patient's symptoms, and/or physician's orders, including diagnosis, physician verbiage, and department specifications.
  9. Contacts physician offices or other Ridgeview departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.
  10. Other duties as assigned

Minimum Education/Work Experience
  • High School Diploma or equivalent
  • 2 years healthcare experience
  • Familiar with medical terminology
  • Strong customer service experience

Knowledge/Skills and Abilities
  • Ability to provide exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.
  • Knowledge of insurance and enters information appropriately into the EHR. Verifies insurance coverage utilizing Real Time Eligibility (RTE).
  • Ability to effectively handle high stress fast paced environment
  • Ability to multi-task
  • Ability to perform basic math functions and count money
  • Ability to serve patients in a friendly and efficient manner
  • Knowledge of basic computer functions and Microsoft Office applications
  • Ability to respond appropriately to unpredictable situations and diverse patient populations
  • Ability to work autonomously and as a team
  • Capable of making independent decisions with the use of good critical thinking and problem-solving skills
  • Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certification
Preferred qualifications
  • Post-secondary education in a healthcare or business-related field
  • Call center experience

Link to Employee Health Physical Demands
Compensation
Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.
Benefits
Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.
Click here to view the benefits available.

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