Remote Cook Island Hotel Jobs (NOW HIRING)

Step into a rewarding hospitality career where every conversation helps create exceptional travel experiences for guests from around the world. As the first point of contact, you'll combine outstanding customer service with consultative sales skills to deliver personalized luxury reservations in both English and French. Working in a supportive, multicultural environment, you'll have the opportunity to build meaningful guest relationships while developing your professional expertise. This role offers the flexibility of remote work after training, competitive benefits, and a strong focus on employee well-being, making it an excellent opportunity for passionate hospitality professionals who thrive on creating memorable experiences.

Accountabilities:

• Deliver exceptional service by handling inbound reservation inquiries in both English and French with professionalism, empathy, and authenticity.
• Assist guests in selecting accommodations, room categories, and travel packages while providing personalized recommendations tailored to their preferences.
• Apply consultative sales techniques to promote premium offerings and enhance each guest's travel experience.
• Build lasting guest relationships by actively listening, understanding individual needs, and delivering memorable customer interactions.
• Represent the organization's commitment to responsible hospitality, sustainability, and service excellence in every customer interaction.
• Accurately manage reservations and customer information using multiple software systems while maintaining high service standards.
• Collaborate with team members to consistently deliver an exceptional customer experience and contribute to overall business success.

• Professional fluency in both English and French, with the ability to confidently communicate with guests in both languages.
• Experience and/or education in hospitality, tourism, customer service, sales, or contact center environments.
• Strong communication, interpersonal, and relationship-building skills with a customer-first mindset.
• Confidence to make sound decisions, work independently, and contribute effectively within a collaborative team.
• Ability to multitask efficiently across multiple software platforms while maintaining accuracy and attention to detail.
• Must be legally authorized to work full-time in Canada.
• Must reside and work remotely from New Brunswick, Nova Scotia, or Prince Edward Island.
• Availability to work evening and overnight shifts, including weekends and holidays, with scheduled consecutive days off.
• Ability to attend a fully paid 4.5-week onsite training program in Moncton and maintain a dedicated home office with reliable high-speed wired internet.

• Competitive hourly wage of $21.35 CAD, including a bilingual language premium.
• Additional overnight shift premium for eligible hours worked after midnight.
• Four weeks of paid vacation plus 13 paid statutory holidays.
• Fully paid initial training program, with travel and accommodation provided for eligible candidates.
• Remote work flexibility following successful completion of onsite training.
• Comprehensive medical and dental coverage for employees and their families, fully paid by the employer.
• Company-matched pension plan with contributions of up to 5%.
• Annual wellness allowance of $300 CAD.
• One paid volunteer day each year to support community involvement.
• Predictable full-time schedule with two consecutive days off and periodic weekends off.
• Exclusive discounted rates at luxury hotels worldwide.
• Inclusive, multicultural workplace with ongoing learning and career development opportunities.