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Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
VUMC Business Education
Job Summary:
The Learning & Development Specialist is responsible for designing, developing, and delivering training programs that support revenue cycle operations across the organization. This role combines instructional design expertise with strong facilitation skills to create engaging learning experiences and deliver accurate, high-impact training on healthcare finance, insurance, billing, and revenue cycle processes.
The position facilitates recurring instructor-led training sessions focused on Revenue Cycle topics. Training sessions emphasize not only system navigation and task execution, but also the business impact of employees' work and how their actions affect downstream processes, operational efficiency, compliance, and financial outcomes.
Hours: Monday - Friday, 8:00am - 5:00pm CST
Preferred Skills & Experience:
• Experience with Articulate Storyline for training development (required).
• Experience facilitating instructor-led training sessions on health insurance and finance topics.
• Experience conducting needs analysis and performance gap identification for training development.
• Experience designing training on systems and policies, especially on financial topics.
• Experience evaluating training.
KEY RESPONSIBILITIES
• Consults with Revenue Cycle customers to determine appropriate solutions for business need.
• Conducts needs analysis to determine performance/engagement objectives.
• Uses probing questions to determine root cause of issue or need for organizational development, learning or engagement experience.
• Gathers content material from subject matter experts and performs research, as needed
• Uses information obtained in analysis to design, develop, and implement program or solution that meets the need of customer.
• Designs, creates and delivers effective in-class and virtual instructor-led classes, eLearning, job aides and performance-support materials as appropriate to meet the learning need.
• Utilizes rapid instructional design tools and processes, adult learning theory and experience to develop and deliver effective training solutions.
• Provides technologically innovative, engaging, and instructionally sound learning deliverables
• Reviews, evaluates and reports program or solution effectiveness.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
• Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Consulting (Intermediate): The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner
• Educational Multimedia (Intermediate): Multimedia is more than one training development medium, such as e-learning software, video/audio production editing, etc. Multimedia also includes the use of the combination of text, sound, and/or motion video in learning experience development.
• Instructional Design (Intermediate): The practice of maximizing the effectiveness, efficiency and appeal of instruction and other learning experiences consisting broadly of determining the current state and needs of the learner, defining the end goal of instruction, and creating the learning experience to achieve the intended goal of the learning.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.
Core Capabilities :
Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
3 years
Education:
Bachelor's (Required)
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.