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Remote Contact Center Jobs in Springfield, MA (NOW HIRING)

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and ... call center,client service Additional Skills & Qualifications • 1+ years of Call Center ...

New

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and ... call center,client service Additional Skills & Qualifications • 1+ years of Call Center ...

New

TEKsystems

Patient Service Representative

Hartford, CT · Remote

$17.50/hr

Our client, a reputable healthcare company, is hiring for a fully remote Patient Service ... The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and ...

New

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Prepare and publish advance meeting agendas, follow-up contact reports, client presentations ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Prepare and publish advance meeting agendas, follow-up contact reports, client presentations ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Prepare and publish advance meeting agendas, follow-up contact reports, client presentations ...

State of Connecticut

Staff Attorney 2

Hartford, CT · On-site +1

$102K - $130K/yr

Hybrid work environment (combination of on-site and remote work) - available after successful ... To do this, log in to your Personal Status Board and select "Update My Contact Information.

ABB

Strategic Segment Proposal Engineer

Bloomfield, CT · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

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How much do remote contact center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote contact center in Springfield, MA is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Representative, and why are they important?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a Remote Contact Center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Springfield, MA? The most popular types of Contact Center jobs in Springfield, MA are:
What are popular job titles related to Remote Contact Center jobs in Springfield, MA? For Remote Contact Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Springfield, MA look for? The top searched job categories for Remote Contact Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Contact Center jobs? Cities near Springfield, MA with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Springfield, MA as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,375 per year, or $17 per hour.
Board Certified BehaviorAnalyst (BCBA) Hybrid/Remote

Board Certified BehaviorAnalyst (BCBA) Hybrid/Remote

Kaleidoscope Education Solutions

Springfield, MA • Remote

$6.0K/mo

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Location: Springfield, MA 01199
Date Posted: 07/01/2026
Category: Center Based
Education: Masters Degree

Up to $6000 incentive available! We are seeking a BCBA to join our growing and successful team here at Kaleidoscope ABA. Competitive pay and flexibility offered. Key Benefits and Advantages* Attractive Benefits Plan* Potential discretionary income: Up to $6000 annual incentive bonus (paid monthly)* Full-Time Monday-Friday schedule; NO weekends or late nights* Small caseload* Laptop provided* Medical, Dental, Vision Insurance* Paid Holidays + PTO Days (sick + vacation)* Disability, Life, and other Voluntary benefits* 401K with matchPosition Description* BCBA will deliver direct supervision to their BTs/RBTs as well as manage and supervise a small caseload. *Regularly review data collected in sessions with staff and family, interpret the results, and modify the individualized treatment plan accordingly.* Provide supervision by observing and having team meetings with the staff and the families. * Consult with the family regarding any concerns related to treatment, behavior modification or staff. BCBAs at Kaleidoscope ABA are provided the support of their Clinical Manager; assistance which includes administrative support, scheduling help and general assistance with the BCBA's caseload. Required Experience and Education* Certified as a Board-Certified Behavior Analyst (BCBA) as verified through the Behavior Analyst Certification Board.* A minimum of 1 year experience in working with children, adolescents, and/or adults with various special needs.* Knowledge of appropriate behavioral intervention strategies, earning theories and instructional methods, ethics, laws, and regulations of acceptable behavior interventions.* Proficient as Office 365, Microsoft Word, Excel, PowerPoint, and ABA software platforms* Ability to meet the rigorous demands of the job, which may include long periods of standing, sitting, following, pushing/pulling equipment, and/or lifting as well as the ability to bend, kneel, crouch, and spend time on their feet as well as an ability to lift children, to 50 lbs., on occasion. You may spend a significant amount of time crouching, crawling, and engaging with children on the floor or standing for long periods.About UsAt Kaleidoscope ABA Therapy, passion meets purpose! If you're a dedicated Board-Certified Behavior Analyst (BCBA) seeking a dynamic and rewarding environment, join us in shaping positive transformations. At Kaleidoscope, we believe in the power of 1:1 applied behavior analysis to create meaningful changes in the lives of children. Kaleidoscope ABA Therapy Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Title: Board Certified BehaviorAnalyst (BCBA) Hybrid/Remote
Class: BCBA
Type: PERMANENT ONLY
Ref. No.: 1305821-13
BC: #KES302
Company: Kaleidoscope Education Solutions
Contract Contact: Contract Submit ABA
Office Email: BM@kesgroup.net
Office Phone: 888-829-2477
Office Address: 950 E. Haverford Road, Suite 100B, Bryn Mawr, PA 19010
About Us: Kaleidoscope Education Solutions is a referral agency for professionals seeking supplemental K12 education marketplace opportunities. Registering with Kaleidoscope Education Solutions is not a guarantee that opportunities will be available and/or located. All professionals contracting through Kaleidoscope Education Solutions are classified and compensated as self-employed independent contractors.

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