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Remote Contact Center Jobs in Renton, WA (NOW HIRING)

myLaurel

Care Navigator, Level 1

Seattle, WA · Remote

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume ...

myLaurel

Care Navigator, Level 1

Seattle, WA · Remote

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume ...

myLaurel

Care Navigator, Level 1

Seattle, WA · On-site +1

$22/hr

Fully Remote (U.S.) Reports To: Care Navigator Supervisor Pay: $22.00 per hour Classification: Non ... Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Contact Center information

See Renton, WA salary details

$5

$19

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How much do remote contact center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote contact center in Renton, WA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.63 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Renton, WA?

For Remote Contact Center jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Renton, WA look for?

The top searched job categories for Remote Contact Center jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Contact Center jobs?

Cities near Renton, WA with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Renton, WA as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $39,931 per year, or $19.2 per hour.

Care Navigator, Level 1

myLaurel

Seattle, WA • Remote

$22/hr

Full-time

Posted 19 days ago

Job description

Care Navigator, Level 1

Job Type:

Full-Time

Location:

Fully Remote (U.S.)

Reports To:

Care Navigator Supervisor

Pay:

$22.00 per hour

Classification:

Non-Exempt / Hourly

 

Are you a healthcare professional who thrives in a fast-paced environment and wants more than “just a call center job”? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.

This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.

We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

Key Responsibilities

  • Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.

  • Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.

  • Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.

  • Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.

  • Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).

  • Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

What You Bring

  • 2+ years of professional experience in a healthcare call center or patient facing environment.

  • Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.

  • A dedicated, private, HIPAA-compliant workspace with a door.

  • Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).

  • Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.

  • High school diploma or GED required.

Why Work With Us

  • Join a mission-driven team bringing hospital-level care into patients' homes.

  • Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.

  • Fully remote role with a supportive, collaborative team culture.

  • Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

About myLaurel

myLaurel was founded on the belief that a meaningful portion of hospital care can — and should — be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.