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Remote Contact Center Jobs in Renton, WA (NOW HIRING)

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

$22.75 - $31/hr

Remote (Must be close to Strongsville, OH or Pittsburgh, PA with an approved home workspace ... Guide users through troubleshooting steps in real time to resolve issues on first contact. Create ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... Guide users through troubleshooting steps in real time to resolve issues on first contact. Create ...

Crisis Connections

Intake Specialist

Seattle, WA · On-site +1

$25.50/hr

Fully Remote, must be located in WA state Pay rate: $25.50/hour Reports to: Contact Center Manager Union Representation: OPEIU Representation Training will take place 4 days/week On Mon/Tues/Weds ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site +1

$26.79/hr

Behavioral health or contact center experience * Knowledge of the King County public mental health system Technology & Work Environment This is a fully remote position , with requirements to support ...

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · Remote

$26.79/hr

Behavioral health or contact center experience * Knowledge of the King County public mental health system Technology & Work Environment This is a fully remote position , with requirements to support ...

NP Now

Radiologist - Remote - 850K

Seattle, WA · On-site +1

$750K - $850K/yr

Contact: Raymond Stiles (843-574-8233) raymond@nowhealthcare.org About the Group: * Founded in 1999 ... Largest radiology center in Guam for last 20 years and reads all imaging for the 2 civilian ...

Recology

Be Seen First

Call Center Representative (Seattle)

Seattle, WA · Remote

$22 - $23.50/hr

Small Call Center Environment, Team Oriented * Monday-Friday 8:00am-5:00pm The role of Customer ... Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and ...

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Remote Contact Center information

See Renton, WA salary details

$5

$19

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How much do remote contact center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote contact center in Renton, WA is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.63 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are popular job titles related to Remote Contact Center jobs in Renton, WA?

For Remote Contact Center jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Renton, WA look for?

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Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Renton, WA as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $39,931 per year, or $19.2 per hour.

988 Clinical Supervisor - Grave Yard Shift

Crisis Connections

Seattle, WA • Remote

$86K - $94K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Description

988 Clinical Supervisor - Crisis

Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Full-Time | Grave Yard Only

Salary Range: $86,000-$94,000


Lead with Purpose. Support Lives in Crisis.

Every call can change a life. As a 988 Clinical Supervisor, you'll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.


At Crisis Connections, you'll help shape the quality of crisis care delivered across King County and Washington State-ensuring that every caller receives timely, thoughtful, and effective support.


Why This Role Matters
  • You'll directly influence the quality of suicide prevention and crisis response services.
  • You'll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
  • You'll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
  • You'll collaborate with clinical leaders and community partners across the state.
What You'll Do
  • Supervise, coach, and support crisis line staff and volunteers
  • Provide clinical guidance and mentorship during real-time crisis situations
  • Support daily operations in a 24/7 crisis contact center
  • Train staff on best practices, policies, and crisis intervention techniques
  • Monitor call and performance trends to ensure quality and consistency
  • Partner with internal leaders and external behavioral health providers
  • Serve as a trusted clinical resource for staff at all experience levels

Requirements

What You Bring

  • Master's degree in Counseling, Social Work, Psychology, or a related field
  • Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
  • Licensure (or associate licensure) in counseling or social work
  • Experience supporting individuals in crisis
  • Strong communication, documentation, and computer skills
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred

  • Experience with crisis lines, helplines, or phone-based assessments
  • Training or facilitation experience
  • Background in call center or multidisciplinary environments

Why You'll Love Working at Crisis Connections

  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid holidays
  • Retirement and transit benefits
  • Ongoing training and professional development
  • A mission-driven, inclusive workplace committed to equity and belonging
Ready to Make an Impact?

If you're energized by meaningful leadership, clinical excellence, and supporting both staff and community members during critical moments, we encourage you to apply.


Apply today and help strengthen the future of crisis care.

Apply