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Remote Contact Center Jobs in Bothell, WA (NOW HIRING)

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Location: Remote (WA, TX, IL, MI, OK) Compensation: $22.00-$25.00/hour DOE Schedule Options ... Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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How much do remote contact center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote contact center in Bothell, WA is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.49 per hour, depending on experience, location, and employer.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

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Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Bothell, WA as of August 2026, with employment types broken down into 73% Full Time, 22% Part Time, and 5% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution, with an average salary of $39,684 per year, or $19.1 per hour.

Associate Manager / Manager, Project Services - Laboratories (Remote - West Coast)

IQVIA

Seattle, WA • Remote

$64K - $173K/yr

Full-time

Medical, Life

Re-posted 25 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

We are seeking experienced laboratory professionals to join the Project Services team at IQVIA Laboratories.

This role is 100% remote (Pacific Time business hours). We are hiring at multiple levels - candidates are aligned to the appropriate level based on experience.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
Job Summary:
Under general direction, manage all laboratory aspects of clinical trial projects for a client or a specific program, serving as the primary point of contact from award through start-up, maintenance, and closeout. Lead planning, communication, risk management, and cross-functional coordination to deliver high-quality, customer-focused execution.
What You'll Be Doing:
  • Manage assigned clinical trial laboratory projects from award through closeout, ensuring protocol requirements are understood and applied
  • Lead study set-up activities including protocol and budget review, start-up meetings, and implementation of project and risk management plans
  • Monitor timelines, deliverables, metrics, and budgets, including trend analysis, scope changes, and change orders
  • Serve as the single point of contact for sponsors, leading client communications, meetings, and issue triage and escalation
  • Drive timely, customer-focused problem solving and coordinate cross-functional resources to remove study obstacles
  • Oversee development of protocol-specific laboratory instructional documents and maintenance of laboratory specifications
  • Support proposal development, bid defense preparation, and development of sponsor or program-specific standards and procedures
  • Capture lessons learned and support continuous improvement across projects and programs
What We Are Looking For:
  • Bachelor's Degree in Life Sciences and/or related field preferred
  • 3+ years of experience in a regulated laboratory environment
  • 2+ years of experience managing projects (e.g., study setup, method validation or transfer, client programs) - a formal project management title is not required
  • Demonstrated computer proficiency with Microsoft Office (Word, Excel, PowerPoint) and comparable company systems in a project delivery environment
The Knowledge, Skills and Abilities Needed for This Role:
  • Strong interpersonal and client management skills, with the ability to interact effectively with sponsor stakeholders
  • Experience with Lab Trial Management Systems (LTMS)
  • Strong organizational skills with high accuracy and attention to detail while managing multiple priorities and deadlines
  • Strong written and verbal communication skills with good command of English and clinical research terminology
  • Ability to work effectively in a fast-paced, high-stress environment with a customer-focused mindset
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients
What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit https://jobs.iqvia.com/benefits.
If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $64,200.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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