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Remote Contact Center Jobs in Bothell, WA (NOW HIRING)

Miratech

Genesys Cloud CX Change Lead (Part-time)

Seattle, WA · On-site +1

$66.50 - $90.75/hr

Understanding of contact center operations and CCaaS environments. * Experience supporting adoption ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

NP Now

Radiologist - Remote - 850K

Seattle, WA · On-site +1

$750K - $850K/yr

Contact: Raymond Stiles (843-574-8233) raymond@nowhealthcare.org About the Group: * Founded in 1999 ... Largest radiology center in Guam for last 20 years and reads all imaging for the 2 civilian ...

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As of Jul 6, 2026, the average hourly pay for remote contact center in Bothell, WA is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.49 per hour, depending on experience, location, and employer.

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To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

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A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

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Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
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Infographic showing various Remote Contact Center job openings in Bothell, WA as of July 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,684 per year, or $19.1 per hour.
Genesys Cloud CX Change Lead (Part-time)

Genesys Cloud CX Change Lead (Part-time)

Miratech

Seattle, WA • On-site, Remote

$66.50 - $90.75/hr

Full-time

Medical

Posted 22 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments.
This role combines organizational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.
The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.
Part-time employement.
Key Responsibilities:
  • Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
  • Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
  • Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
  • Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
  • Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
  • Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
  • Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
  • Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
  • Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications
  • 7+ years of experience as a trainer specializing in contact center solutions.
  • At least 3 years of hands-on experience in Genesys Cloud migrations, implementations, or major upgrades.
  • Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents, Supervisors, and Administrators.
  • Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.
  • Change Management Acumen: Experience in developing communication plans, assessing organizational readiness, and driving user adoption - skills that are highly beneficial for this role.

Domain Experience (Strongly Preferred):
  • Experience working with Genesys Cloud CX enablement, training, or implementation.
  • Understanding of contact center operations and CCaaS environments.
  • Experience supporting adoption of cloud contact center platforms during migrations or platform transformations.
  • Experience with additional CCaaS platforms is a strong plus.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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