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Contact Center Manager Jobs in Bothell, WA (NOW HIRING)

Seattle Credit Union

Contact Center Associate

Seattle, WA · On-site

$20 - $29/hr

Contact Center Associate Department: Contact Center FLSA Status: Non-Exempt Bilingual (English ... Manage all interactions with members, primarily over the phone, in a kind and welcoming manner that ...

Verstela

Bilingual Contact Center Agent

Seattle, WA

$23/hr

Accurately document and enter call details into internal CRM Contact Center Support Agent Requirements: * Bilingual fluency in English and Spanish * 1+ years call center or similar experience * 6+ ...

Kitsap

Workforce Planning Supervisor

Bremerton, WA · On-site

$38.41 - $46.28/hr

Contact Center Manager Employment Type: Full-time, hourly, non-exempt, In Person Salary Range: $38.41 - $46.28/hour depending on experience Bonus Target: 7% Working Hours: Monday - Friday 8:00 AM - 5 ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Bothell, WA

Contact Center Manager information

See Bothell, WA salary details

$24K

$73.4K

$109.6K

How much do contact center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for contact center manager in Bothell, WA is $73,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Bothell, WA?

The most popular types of Contact Center jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Contact Center Manager jobs?

Cities near Bothell, WA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $73,379 per year, or $35.3 per hour.

Contact Center Associate

Seattle Credit Union

Seattle, WA • On-site

$20 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Why Join Us?
Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.
JOB TITLE: Contact Center Associate
Department: Contact Center
FLSA Status: Non-Exempt
Bilingual (English/Spanish) preferred
Why Join Us?
Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.
ABOUT THE ROLE:
We are looking for a Contact Center Associate who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you're always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Contact Center Associate will provide friendly, effective and efficient service to membership over the phone and through all member channels while following the Credit Union policies, procedures, and guidelines. The Contact Center Associate, will support member inquiries in a people-driven attitude that drives an excellent member experience, including to properly refer more complex members inquiries to the appropriate channel. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:
  • Answer calls or inquiries in a high-volume environment while providing excellent member service and meeting performance targets.
  • Contribute to and consistently meet departmental, individual, and organizational goals and targets; including service level standards, call metrics, quality of service, and production.
  • Proven expertise in credit union products and services, including card systems, wire transfers, online banking systems, and product referrals.
  • Uses sound judgement on when to engage support to resolve challenges, utilizing resources and training to answer inquiries.
  • Takes responsibility for quality and quantity of work.
  • Deliver expertise in credit union products and services, while assisting members with general inquiries, such as balances, transaction history, and stop payments.
  • Contribute to a strong Member Loyalty rating and after-call survey score by providing high quality service based on our service standards. Listening to our members, leading with empathy, owning the solution, delivering excellence, and utilizing appropriate escalation techniques.
  • Proactively perform tasks and contribute to member channel queues that directly impact member experience.
  • Manage all interactions with members, primarily over the phone, in a kind and welcoming manner that aligns to the mission and values of the credit union.
  • Lead with technology-based solutions and education to promote self-service, while finding creative solutions, problem solving, troubleshooting, and delivering on commitments.
  • Open to mentoring and coaching through review and analysis of real member transaction recordings in order to advance delivery of a premier level of service to our membership and community.
  • Responds positively to feedback and coaching.
  • Obtain a strong understanding of credit union products and services and refer them appropriately to members and potential members, and capture member feedback when appropriate.
  • Mitigate risk to the credit union by adhering to policies and procedures, including verification requirements, processing transactions with accuracy, and proactively identifying and escalating red flags.
  • Ability to support members and internal partners utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, website, bill pay and ATM's.
  • Maintain knowledge of Seattle Credit Union's Bank Secrecy Act policy, procedures, and practices to meet compliance requirements, while keeping up to date on changes in policy and technologies.
  • Communicate effectively, both verbally and written, in English and a second language, if applicable.
  • Effectively adjusts to changing and evolving priorities and expectations.
  • Prepared to work during inclement weather or business continuity event, to ensure uninterrupted support for our membership. In addition, will be expected to find an private alternate location, if working remotely, if power or internet access is lost.
  • Demonstrated commitment to SCU Values.
  • Maintain reliable attendance and punctuality.
  • Other duties as assigned.

WHAT YOU WILL BRING:
Basic Qualifications:
  • One (1)+ year of sales and/or retail service.
  • One (1)+ year high-volume call center experience.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Accurate 10-key, keyboarding/typing skills and at least a typing speed of 55 WPM.
  • Excellent telephone skills and communication skills.
  • Strong people and customer service skills, including ability to de-escalate.
  • Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
  • Ability to perform basic math calculations.
  • Ability to manage competing priorities in a high-volume and fast-paced/multi-tasking environment.

Preferred Qualifications:
  • Associate degree or higher.
  • One (1)+ year of experience in a financial institution, member-facing, high transaction role.
  • Experience handling chat, texting, or video interactions.
  • Experience with Fiserv systems, including DNA and Architect.

Working Conditions:
  • Work is primarily performed at an employee's home office.
  • Requires all meetings to be on video and must be conducted in a private and professional manner.
  • Team members may attend special off-hour meetings and seminars.
  • The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:
Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer to match up to 5%.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Compensation is based on the candidate's geographical location, calculated based on an adjustment factor from Seattle area market compensation.
The pay range for this role is:
20 - 29 USD per hour (US)

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