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Contact Center Manager Jobs in Bothell, WA (NOW HIRING)

KCU Inc

Contact Center Lending Specialist

Bremerton, WA · On-site

$28.29 - $34.09/hr

Contact Center Lending Manager Employment Type: Full-time, Non-Exempt, Hourly, In-person/Hybrid eligible Salary Range: $28.29 to $34.09 an hour depending on experience Working hours: Monday - Friday ...

Kitsap

Contact Center Lending Specialist

Bremerton, WA · On-site

$28.29 - $34.09/hr

Contact Center Lending Manager Employment Type: Full-time, Non-Exempt, Hourly, In-person/Hybrid eligible Salary Range: $28.29 to $34.09 an hour depending on experience Working hours: Monday - Friday ...

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at ... contact Recruiting@orangetwist.com. OrangeTwist is a leading national Aesthetic treatment with a ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Bothell, WA

Contact Center Manager information

See Bothell, WA salary details

$24K

$73.4K

$109.6K

How much do contact center manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for contact center manager in Bothell, WA is $73,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $83,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Bothell, WA? The most popular types of Contact Center jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Contact Center Manager jobs? Cities near Bothell, WA with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Contact Center Transformation - Manager

Contact Center Transformation - Manager

Pwc

Seattle, WA

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

21st of 58 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

The Opportunity
As a Contact Center Transformation Manager, you will lead the charge in revolutionizing client interactions through innovative software and product solutions. Within our Commercial & Service Excellence practice, you will be at the forefront of transforming contact center technology, driving user interaction engineering to enhance client support experiences. Your role will involve leveraging data, analytics, and AI to create impactful solutions that meet evolving client needs.
As a Manager, you will guide and develop teams, fostering leadership and strategic planning skills. You will be accountable for managing client service accounts, mentoring junior staff, and confirming project success through strategic execution. Your ability to inspire and motivate others will be crucial in delivering quality outcomes and identifying opportunities that contribute to the firm's success. You are expected to lead with integrity and authenticity, embracing technology and innovation to enhance delivery and encourage others to do the same.
In this role, you will have the opportunity to work within our Contact Centre Technology sector, driving transformation and innovation in client support. Your contributions will be pivotal in shaping the future of client interactions, making a significant impact within the PwC Acceleration Center.
Responsibilities
- Leading contact center transformation initiatives and managing client expectations
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS, React, and Vue.js frameworks to enhance user interface design and development
- Conducting discovery sessions to gather functional requirements and create mock-ups
- Developing and customizing product designs to improve customer experience and service excellence
- Promoting digital accessibility and human-centered design principles across projects
- Building and maintaining relationships with stakeholders to identify and address user experience challenges
- Overseeing usability testing and user research to inform design decisions and optimize workflow development
- Validating data integrity and compliance within user interface frameworks
- Identifying opportunities for innovation and embracing change to drive continuous improvement in contact center technology solutions
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Utilizing AngularJS and React for dynamic UI development
- Designing user interfaces with Figma and HTML5
- Conducting usability testing and user experience research
- Developing customer experience strategies and insights
- Embracing change and fostering innovation in projects
- Mentoring teams in human-centered design principles
- Analyzing industry trends to enhance service excellence

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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