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Remote Contact Center Jobs in Oregon (NOW HIRING)

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment ...

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

Lead technical discovery sessions to understand customer systems, including contact center ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

XO Health Inc.

Healthcare Support Advocate

OR · On-site +1

Remote- USA -Virtual Contact Center The Healthcare Support Advocate is a key member of XO Health's operations team, supporting both member and provider services through our virtual contact center.

Aperia

Microsoft Dynamics Architect

OR · On-site +1

... Contact Center Migration + Enterprise Architecture. Job Type * Full time Schedule * Monday to Friday Work Location * Alpharetta, GA * Omaha, NE * Frisco, TX * Remote Benefits * Health insurance

Cresta

Enterprise Solutions Engineer

OR · On-site +1

Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions

Cresta

Customer Engineer, APAC

OR · On-site +1

Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Cresta

Customer Strategy Director

OR · On-site +1

Contact center domain expertise, whether from operating inside one or selling into them at ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

CLEAResult

Remote Outbound Sales Specialist

OR · On-site +1

$18/hr

To join us as a Remote Outbound Specialist for Integrated Customer Services ... This isn't your typical call center job - we are an outbound contact center focused on securing ...

Climate First Bank

Director of Customer Experience

OR · On-site +1

Build remote call center structures, staffing models, operating hours, & escalation frameworks ... experience with contact center technology, CRM platforms, and performance analytics. You adapt ...

Five9

Senior Asset Development Engineer

OR · On-site +1

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Knowledge of Contact Center technologies a plus. Qualifications: * 5+ years experience in ...

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Remote Contact Center information

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Oregon?

The most popular types of Contact Center jobs in Oregon are:

What are popular job titles related to Remote Contact Center jobs in Oregon?

For Remote Contact Center jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Oregon look for?

The top searched job categories for Remote Contact Center jobs in Oregon are:

What cities in Oregon are hiring for Remote Contact Center jobs?

Cities in Oregon with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Oregon as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution.

Contact Center Associate

BECU

OR • On-site, Remote

$21.78 - $26.63/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

BECU rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.


You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.


PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS - because people helping peoplestarts with supporting you

  • 401(k) Company Match (up to 3%)

  • 4% annual contribution to your 401(k) by BECU

  • Medical, Dental and Vision (family contributions as well)

  • PTO Program + Exchange Program

  • Tuition Reimbursement Program

  • BECU Cares volunteer time off + donation match

Impact You'll Make

As a Contact Center Associate, you'll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problemsolving skills will help members navigate complex needs while upholding BECU's high service standards.

Location: Candidates must reside in WA, OR, or ID

Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST

PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:

Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1:30 PM PST

Schedules are based on business needs; 30day notice provided for shifts outside bid.

What You'll Do

  • Handle 70-100 inbound calls per day in a fastpaced contact center.
  • Deliver highquality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
  • Resolve member inquiries and escalations using sound judgment and creativity.
  • Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.
  • Meet performance standards for schedule adherence, attendance, and process procedures.
  • Identify opportunities to enhance the member experience.

Qualifications

  • High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
  • Minimum 2 years of customer service experience required.

Preferred

  • 1 year of contact center experience.
  • 1 year of financial institution experience.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Comfortable in a highvolume, metrics-driven environment.
  • Successful completion of in-house training program after hire with no missed training sessions.
  • Ability to manage multiple priorities and handle escalated calls with professionalism.

Why BECU

  • Career growth and development opportunities
  • Supportive, collaborative team culture
  • Opportunity to make a meaningful impact for members every day

Apply today and grow your career with BECU.

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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