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Contact Center Manager Jobs in Oregon (NOW HIRING)

Onpoint

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Refers financial products and services and meet established referral goals set by Contact Center Manager. * Understands the practices of various support departments and the overall impact on customer ...

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Refers financial products and services and meet established referral goals set by Contact Center Manager. * Understands the practices of various support departments and the overall impact on customer ...

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

... managed assets say that success comes from focusing on people, not profits? Our "people helping ... As a Contact Center Associate you are expected to be flexible to work our hours of operation.

GT Independence

Contact Center Specialist

Salem, OR · On-site

GT Independence Contact Center Support Specialist Make a Meaningful Impact Every Day! At GT ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

GT Independence

Contact Center Specialist

Salem, OR · On-site

As a Contact Center (Self Determination) Support Specialist or SDSS, you'll work on a team to ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

GT Independence

Contact Center Specialist

Salem, OR

$18.50 - $19.50/hr

As a Contact Center (Self Determination) Support Specialist or SDSS, you'll work on a team to ... Manage DocuSign accounts and support issues from the operations staff and customers * Ensure all ...

Maps Credit Union

Contact Center Officer

Salem, OR

Participate in committee and team projects outside the department as assigned by direct manager. * Assume responsibility for the daily operation of the Contact Center in the absence of Team Leader ...

Maps Credit Union

Contact Center Officer

Salem, OR

Participate in committee and team projects outside the department as assigned by direct manager. * Assume responsibility for the daily operation of the Contact Center in the absence of Team Leader ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Oregon

Contact Center Manager information

See Oregon salary details

$22.7K

$69.4K

$103.6K

How much do contact center manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for contact center manager in Oregon is $69,401.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Oregon?

The most popular types of Contact Center jobs in Oregon are:

What cities in Oregon are hiring for Contact Center Manager jobs?

Cities in Oregon with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $69,401 per year, or $33.4 per hour.

Contact Center Rep

OnPoint Community Credit Union

Portland, OR • On-site

$22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That's right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities
  • Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
  • Exceeds customer service standards while maintaining peer average call volume.
  • Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers' needs are fulfilled.
  • Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
  • Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
  • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
  • Refers financial products and services and meet established referral goals set by Contact Center Manager.
  • Understands the practices of various support departments and the overall impact on customer service and the work flow.
  • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
  • May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
  • May perform outbound calling to build member relationships.
  • Perform other duties as assigned.

Knowledge, Skills & Competencies
  • Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
  • Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
  • Is proficient in arithmetic, ten-key and basic computer skills
  • Competently handles a variety of task simultaneously independently.
  • Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
  • Proficient at researching and analyzing information.
  • Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
  • Is a quick and thorough learner and competently applies newly learned information.
  • Is quick to adopt and support frequent updates and changes.
  • Must be detail oriented and skilled in data entry.

Requirements
  • High School Diploma or equivalent
  • Preferred one year customer service experience
  • Application of basic computer skills
  • Preferred previous job duties in a CSR / Customer Service Representative titled position
  • Knowledge of financial institutions and bilingual skills a plus
  • Experience in the use of general math, experience with ten-key and basic computer skills
  • Must have Saturday availability

Additional Information
Starting Pay: $22.25 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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