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Remote Contact Center Jobs in Iowa (NOW HIRING)

MCI Careers

On-Demand Bilingual Data Breach Agent

Iowa, IA · Remote

$17 - $22/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Licensed Health Insurance Representative

Iowa, IA · Remote

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Dispatch Customer Service Representative

Iowa, IA · Remote

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contingent Disaster Relief Phone Agent

Iowa, IA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Patient Sales Specialist (Microsite Health)

Iowa, IA · Remote

$17.50 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Nordstrom

Customer Care Specialist 1 - Iowa (Remote)

Dubuque, IA · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... contact center, retail, hospitality, or food and beverage (preferred) * The ability to meet the ...

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Remote Contact Center information

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How much do remote contact center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote contact center in Iowa is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Iowa?

The most popular types of Contact Center jobs in Iowa are:

What are popular job titles related to Remote Contact Center jobs in Iowa?

For Remote Contact Center jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Iowa look for?

The top searched job categories for Remote Contact Center jobs in Iowa are:

What cities in Iowa are hiring for Remote Contact Center jobs?

Cities in Iowa with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $33,343 per year, or $16 per hour.

Sales Executive (Remote Eligible)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Re-posted 26 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

224th of 224 rated it services

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Develop and deliver sales presentations and quotes to clients, with a focus on meeting the clients' needs and helping them grow their business.
  • Exceptional communication skills and demonstrated discipline, internally and with clients and prospects.
  • Responsible for securing new clients for Aureon; "new clients" defined as first-time consumers of Aureon products and solutions.
  • Support the retention and growth of existing clients.
  • Aggressively develop, maintain and grow a sales pipeline of prospects.
  • Responsible for presenting, negotiating, finalizing and keeping all sales contracts
  • Represent Aureon at industry events and trade shows
  • Maintain excellent working knowledge of contact center industry products and services, as well as targeted industries to promote growth and profitability of the organization.
  • Provide weekly and monthly reporting to President and VP - Sales on pipeline, first business meetings, proposals, and deal closings
  • Meet or exceed assigned revenue (dollars) and new logo (discreet businesses) quotas, within approved pricing and packaging options offered by Aureon.
  • Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:
Required
  • High School diploma or equivalent
  • Minimum three years of sales experience
  • Or combination of equivalent education and experience
  • Minimum 3 years sales and account management experience in contact center or related field
  • Experience managing client relationships with verbal, face to face, and written communication

Preferred
  • Four-year degree
  • Solid knowledge of the contact center industry and terminology

REQUIRED SKILLS:
  • Effective interpersonal skills to establish and maintain and build effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
  • Excellent written and oral communication skills
  • Strategic thinking and the ability to accurately estimate the stage and close dates for business/sales opportunities.
  • Strong sales presentation skills
  • Detail oriented and organized.
  • Utilize work experience and judgment to strategically plan and accomplish goals.
  • Ability to perform a variety of tasks, often changing assignments on short notice
  • Ability to make sound decisions using the information at hand
  • Strong interpersonal skills to establish and maintain effective relationships with clients, employees, leaders and business contacts. in a professional, timely and courteous manner.
  • Flexibility and focus. Able to comfortably navigate a variety of tasks, frequent changes and some degree of uncertainty.
  • Creative and deep problem-solving skills. Must be able to discern the "real" problem and help clients solve it, ideally using Aureon products and solutions.
  • Must be able to work independently with little or no direct supervision and contribute to a team environment.

TOOLS, EQUIPMENT, AND SOFTWARE:
  • Must be able to proficiently operate Windows PC with MS Office, MS Excel and MS Outlook
  • Working knowledge of Salesforce and other account management tools preferred
  • Must have and maintain a valid Driver's license.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements
  • Travel to client locations, trade shows, and corporate office as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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