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Remote Contact Center Engineer Jobs in Atlanta, GA

travelinc

Contact Center Manager

Duluth, GA · Remote

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading ... This is a remote position which will be located at the associate's permanent residence. Candidates ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

This role serves as the senior technical resource for cloud contact center, telephony, omnichannel ... The engineer will design and maintain enterprise voice and digital communication platforms while ...

New

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ...

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ...

NCR

Principal AI Engineer

Atlanta, GA · Remote

The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products. This role serves as the ...

BECPOS

Principal AI Engineer

Atlanta, GA · Remote

The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products. This role serves as the ...

Digital Insight

Principal AI Engineer

Atlanta, GA · Remote

The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products. This role serves as the ...

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Showing results 1-20

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Atlanta, GA

Remote Contact Center Engineer information

See Atlanta, GA salary details

$37.5K

$97.9K

$132.2K

How much do remote contact center engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote contact center engineer in Atlanta, GA is $97,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Atlanta, GA?

For Remote Contact Center Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Atlanta, GA look for?

The top searched job categories for Remote Contact Center Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Contact Center Engineer jobs?

Cities near Atlanta, GA with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Atlanta, GA as of June 2026, with employment types broken down into 65% Full Time, and 35% Contract. Highlights an 100% Remote job distribution, with an average salary of $97,851 per year, or $47 per hour.

Contact Center Manager

travelinc

Duluth, GA • Remote

Full-time

Posted 6 days ago

Job description

CONTACT CENTER MANAGER 

We are seeking a savvy Contact Center Manager with a background in leading teams in a 24/7 365 contact center / call center setting. Multiple shifts available. If you're a pro at cultivating talent, driving performance, and elevating customer experiences in the travel industry, this is your chance to shine! If you have a background in corporate travel - even better!

 RESPONSIBILITIES: 

  • Manage and oversee a team of travel consultants in an inbound 24/7 call center.

  • Coach and mentor call center staff through challenging customer service issues.

  • Develop monthly, quarterly and annual call center goals and action plans.

  • Support the Quality Assurance (QA) program, ensuring that the team meets or exceeds acceptable quality scores, coaching individuals as needed.

  • Conduct periodic 1:1 coaching sessions and lead regular team meetings.

  • Ensure performance targets are met or exceeded for team and individuals..

  • Interface with Workforce Management to ensure proper staffing levels.

  • Effectively handle client escalations, solve issues, and take steps to use escalations as a coaching opportunity.

  • Monitor metrics, KPIs and data and proactively identify opportunities to drive efficiency and effectiveness; work to improve the client experience and other business processes.

 QUALIFICATIONS/SKILLS:

  • Bachelor’s Degree in business or related field or equivalent combination of education and experience.

  • 5+ years experience in a travel management contact center environment or closely related industry required with 3+ years experience in direct supervisory role responsible for associate coaching and development.  

  • Expertise in travel management, products, and services preferred.

  • Proficiency with call center software, such as Five9, and customer relationship management (CRM) systems.

  • Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools preferred.

Join us in creating a dynamic, results-driven environment where excellence thrives and client expectations are not just met, but exceeded. Apply now and be part of transforming our Contact Center to new heights of success!

WHAT WE OFFER:

At Travel Incorporated, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are forward-thinking and have stayed ahead of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! Learn more about our business and culture by visiting  www.travelinc.com.


This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel


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