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Remote Contact Center Engineer Jobs in Tennessee

Mesa Associates, Inc.

Owner's Engineer

Chattanooga, TN · On-site +1

$75K - $100K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... For fully remote workers, quarterly visits to the Knoxville office may be required depending on ...

Mesa Associates Inc.

Owner's Engineer

Knoxville, TN · On-site +1

$73K - $98K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... For fully remote workers, quarterly visits to the Knoxville office may be required depending on ...

Mesa Associates Inc.

Owner's Engineer

Chattanooga, TN · On-site +1

$75K - $100K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... For fully remote workers, quarterly visits to the Knoxville office may be required depending on ...

Mesa Associates, Inc.

Owner's Engineer

Knoxville, TN · On-site +1

$73K - $98K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... For fully remote workers, quarterly visits to the Knoxville office may be required depending on ...

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Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the most commonly searched types of Contact Center Engineer jobs in Tennessee?

The most popular types of Contact Center Engineer jobs in Tennessee are:

What are popular job titles related to Remote Contact Center Engineer jobs in Tennessee?

For Remote Contact Center Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Tennessee look for?

The top searched job categories for Remote Contact Center Engineer jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Contact Center Engineer jobs?

Cities in Tennessee with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Tennessee as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Verification Representative (Remote) - TN

Centerfield/Datalot

Nashville, TN • Remote

$16/hr

Part-time

Re-posted 7 days ago

Job description

Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the worlds leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfields digital experiences and digital brands, such asBusiness.comandBroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized as a Best Place to Work in Los Angeles.

The Opportunity ...
As a Part-time Contact Center Customer Service Rep with Datalot, you play a key part in representing both our clients and their customers. You are helping to ensure that our clients are speaking with consumers who are eligible for the products they offer.

Please note that we are only authorized to hire for this role in the following states: Texas, Tennessee, North Carolina, Utah, and Florida.
Schedule: MondayFriday, 11:00 AM 5:00 PM EST
Start Date: September 14th, 2026
Responsibilities

  • Fielding a high volume ofoutbound and/or inbound phone calls
  • Transferring customers to the appropriate department(s)
  • Handling and resolving customer inquiries
  • Being the first point of contact for our customers looking for various products or services
  • Such other duties and responsibilities as your managers may assign from time to time
  • Secure, hardwired high-speed internet to ensure uninterrupted connectivity
  • Please note that due to the demands of this role and the need for consistent focus during scheduled work hours, individuals must be free from personal responsibilities or obligations that may interfere with their ability to work uninterrupted.

Attributes

  • Strong communicator
  • Attention to detail
  • Strong organizational skills

Internal/External

  • Customers and Clients with respect to fielding outbound/inbound phone calls
  • Call Center Managers for line management

Life At Centerfield...

  • Competitive weekly pay + uncapped commission
  • Paid virtual training
  • Fun and Competitive company culture and team activities
  • Career growth we enjoy promoting from within!


    Candidates must be able to pass a pre-employment background check and must be authorized to work in the United States.

    Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

    To learn more, visit usHere.

    Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

    For more information about our collection, use, and disclosure of your personal information in connection with our evaluation of your candidacy, please visit our Privacy Policy athttps://www.centerfield.com/privacy-policy/.

    Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

    Employment is contingent upon the successful completion of a Background Check