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Remote Contact Center Engineer Jobs in Ohio (NOW HIRING)

Signet Jewelers Ltd.

Technical Business Analyst (Remote)

Akron, OH · On-site +1

$100K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join us! Technical Business Analyst Remote POSITION SUMMARY: The Technical Business Analyst IV ... users, developers, testers, and vendors. Experience with Contact Center as a Service (CCaaS ...

Planned Parenthood of Greater Ohio

PASS Specialist

Akron, OH · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hourly, Non-exempt About the Role The PASS Specialist is a remote role that provides compassionate ... Help support daily Contact Center operations while protecting patient privacy and confidentiality.

Huntington

Business Systems Analyst Lead

Columbus, OH · On-site +1

$102K - $133K/yr

Description Leads the more complex Enterprise Contact Center products projects to completion ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

Nordstrom

Customer Care Specialist 1 - Ohio (Remote)

Beachwood, OH · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... contact center, retail, hospitality, or food and beverage (preferred) * The ability to meet the ...

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Ohio

Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the most commonly searched types of Contact Center Engineer jobs in Ohio?

The most popular types of Contact Center Engineer jobs in Ohio are:

What are popular job titles related to Remote Contact Center Engineer jobs in Ohio?

For Remote Contact Center Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Ohio look for?

The top searched job categories for Remote Contact Center Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Contact Center Engineer jobs?

Cities in Ohio with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Ohio as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution.

Remote Collection Experts Needed Today (Great Commission Potential!)

AllianceOne

Maumee, OH • Remote

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We have an immediate need for Remote Customer Service/Collections Experts!

We are currently hiring experts, to connect with people to solve delinquent account issues, working to provide a solution that will work for both the consumer and the organizations we serve. We offer advice, options and solutions to consumers to help get them back on track in repaying their financial obligations. We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

PAY: $15.00 an hour + on average $500/month in commission!

BENEFITS:Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month

LOCATION:Remote

QUALIFICATIONS

  • Prior customer service experience (collections or call center experience is a plus)
  • Professional verbal communication skills
  • Outstanding attendance & work ethic
  • Strong ability to navigate multiple systems while speaking with customers
  • Must be self-motivated and goal oriented
  • Problem solving and critical thinking
  • Must be proficient in time management
  • Negotiation skills
  • Good typing/keyboarding skills
  • Ability and openness to work professionally with a diverse customer base
  • Works well in team setting
  • Knowledge of personal loans and/or financial services is a strong plus
  • A criminal background check is required

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

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