Remote Construction Operations Manager Jobs in Ohio

Location: Van Wert, OH; Dublin, OH; Remote based on location
Work Model: Hybrid or Remote 
Position type: Full time - salary 

We are a team of employees who are passionate about delivering best in-class customer service and innovation in the industry. We prioritize integrity, relationships and excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best selves to work.  We believe that who you are is just as important as what you do!

The Construction Premium Auditor plays a critical role in ensuring accurate and compliant premium audits for construction-related policies. This position serves as a technical resource in construction audits, applying knowledge of construction operations, workers’ compensation classifications, and state-specific rules to determine appropriate exposures and audit outcomes.

Key Responsibilities of the Role  

• Serve as a subject matter expert in construction audits, providing technical guidance on classifications, subcontractor exposures, and statespecific workers’ compensation rules
• Assess exposure, premium, and loss characteristics to support the determination of the appropriate audit approach (physical/on-site, virtual, or hybrid), and conduct accurate construction policy audits through telephone, electronic, and required on-site methods in alignment with company standards.
• Communicate effectively, providing prompt and professional service to agents and policyholders
• Review payroll records and journals, distribution journals, subcontractor agreements, tax documentation, and certificates of insurance in accordance with applicable state laws to establish appropriate exposures
• Validate correct classifications per NCCI Basic Manual and company filings
• Identify subcontractor relationships and assess potential employer-employee status under applicable laws
• Ensure adherence to state-specific workers’ compensation rules and company underwriting guidelines
• Manage inventory and timely completion of assigned audits
• Review audits from external vendors for accuracy and compliance
• Resolve audit disputes in a professional and timely manner
• Alert underwriting staff to significant findings and/or changes
• Update policies according to the results of audits 
• Assist with other audit types or special audit projects as needed to support business and operational priorities
• Demonstrate a commitment to continuing education and development
  

Required Qualifications

• Bachelor’s degree in a related field and two years of experience in the field or on-site auditing for construction accounts with an understanding of construction operations and workers’ compensation classifications
• Or four years of experience in the field or on-site auditing for construction accounts with an understanding of construction operations and workers’ compensation classifications
  

Preferred Qualifications

• Familiarity with NCCI rules and state-specific classification guidelines
• Professional designations such as APA (Associate in Premium Auditing) or CPCU
  

Knowledge, Skills, and Abilities

• Ability to interpret complex payroll and subcontractor documentation
• Ability to professionally interact with our customers
• Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on the quality of customer experience
• Ability to exercise initiative and judgment while researching and solving customer inquiries 
• A positive, professional, cooperative, and quality-conscious service attitude
• Ability to work under pressure, deal with interpersonal conflict, and handle assigned workload
• Analytical and problem-solving skills
• Effective verbal and written communication skills
• Ability to travel occasionally for onsite construction audits
• Ability to understand Central Insurance’s policies and processes
  

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits