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Remote Configuration Management Analyst Jobs in Arizona

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · Remote

This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor ... Chubb is hiring and open to considering a remote arrangement for the right candidate. Chubb is a ...

YO AI Labs

AI Consulting Expert - Remote

Phoenix, AZ · Remote

$100 - $200/hr

No prior AI experience is required--your consulting expertise, analytical thinking, and ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

CPS, LLC

Senior Systems Engineer (OOBM)

Sierra Vista, AZ · Remote

$93K - $127K/yr

... Remote Desktop Services (RDS) solutions on the Army's portion of the Department of Defense ... Provide Tier III technical support in the development of change controls, configuration management ...

Phoenix Cyber

Python Developer [Job ID 20260707]

Phoenix, AZ · Remote

$50 - $68.75/hr

This is a 100% remote, work-from-home position anywhere in the continental United States ... Configuration management experience with Ansible/Terraform/Chef/Puppet * Experience with container ...

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Remote Configuration Management Analyst information

What does a remote configuration management analyst do?

A Remote Configuration Management Analyst is responsible for overseeing and maintaining the configuration of software, hardware, and systems within an organization, often from a remote location. They ensure that all IT assets are properly documented, tracked, and updated in accordance with organizational policies and industry standards. This role involves coordinating changes, managing configuration databases, and ensuring consistency across environments to minimize errors and downtime. Analysts often collaborate with IT, development, and operations teams to streamline processes and support audits. Their work is essential in maintaining system integrity and supporting compliance requirements.

How does a remote configuration management analyst typically collaborate with cross-functional teams to ensure successful software releases?

As a Remote Configuration Management Analyst, you will regularly interact with development, QA, and operations teams to coordinate software builds, deployments, and version control processes. Effective communication and strong organizational skills are crucial, as you'll facilitate change management meetings, track configuration items, and ensure all team members adhere to established procedures. Collaboration often happens via virtual meetings, shared documentation platforms, and ticketing systems, requiring you to be proactive and responsive to team needs. This role is pivotal in reducing deployment errors and ensuring system stability across distributed teams.

What are the key skills and qualifications needed to thrive as a remote configuration management analyst, and why are they important?

To excel as a Remote Configuration Management Analyst, you need a solid understanding of IT systems, configuration management principles, and experience with version control and change management processes, typically supported by a degree in computer science or a related field. Familiarity with tools such as ServiceNow, CMDBs, ITIL frameworks, and configuration management software like Ansible or Puppet is common. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for ensuring accurate documentation and collaboration across remote teams. These skills and tools are vital for maintaining system integrity, minimizing risks, and ensuring seamless IT operations in distributed environments.

What is the difference between Remote Configuration Management Analyst vs Network Operations Technician?

AspectRemote Configuration Management AnalystNetwork Operations Technician
Required CredentialsBachelor's in IT, certifications like Cisco CCNA or CompTIA Network+Bachelor's in Networking or related field, similar certifications
Work EnvironmentRemote or on-site, focused on configuration and management toolsOn-site or remote, monitoring and maintaining network hardware
Employer & IndustryIT service providers, large enterprises, telecom companiesTelecom, internet service providers, large corporations
Common Search/ComparisonYesYes

The Remote Configuration Management Analyst primarily focuses on managing and configuring IT systems remotely, ensuring network and system stability. In contrast, the Network Operations Technician handles the day-to-day monitoring and troubleshooting of network hardware. While both roles require networking certifications and may work in similar industries, their core responsibilities and work environments differ, with the analyst emphasizing configuration management and the technician focusing on network maintenance.

What is a remote configuration management analyst?

A remote configuration management analyst is responsible for overseeing and maintaining the configuration of IT systems and software remotely. They use tools like Ansible, Puppet, or Chef to automate and manage system settings, ensuring consistency and security across networks. Strong technical skills, knowledge of version control, and remote communication tools are essential for this role.

What are popular job titles related to Remote Configuration Management Analyst jobs in Arizona?

For Remote Configuration Management Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Configuration Management Analyst jobs in Arizona look for?

The top searched job categories for Remote Configuration Management Analyst jobs in Arizona are:

What cities in Arizona are hiring for Remote Configuration Management Analyst jobs?

Cities in Arizona with the most Remote Configuration Management Analyst job openings:

Remote Configuration Management Analyst jobs near you

WFM Lead, NA Contact Center

Chubb

Phoenix, AZ • Remote

Full-time

Re-posted yesterday

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

147th of 315 rated insurance

Job description

Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes. 

Job Description:

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.

Key Responsibilities:

  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.

  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.

  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.

  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.

  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.

  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

*Chubb is hiring and open to considering a remote arrangement for the right candidate.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Required:

  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.

  • 5+ years of workforce management experience in a contact center environment.

  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.

  • Very strong analytical skills, with emphasis on forecasting

  • Experienced in complex problem-solving, judgment, critical thinking and decision-making

  • Strong planning, time management and organizational skills

  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:

  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:

  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).

  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

What Chubb employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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