Remote Concierge Jobs in Arizona (NOW HIRING)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Claims Litigation Manager – Section II.

We offer a flexible work environment that requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position

What you'll do:

As a dedicated Claims Litigation Manager- Section II, this individual contributor role will be responsible for managing moderately complex litigation arising out of the property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.

• Manages moderately complex litigation to include serious injury or property damage arising from Section II liability, questionable damages, questionable liability and questionable coverage issues.
• Applies intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella.
• Proactively manages litigation and acts as liaison with members, internal and external counsel.
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represents USAA at mediations, case conferences, and/or trials.
• Reviews, audits, and approves legal fees and expenses.
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognizes and solves routine and intermediate issues arising out of legal case management.
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.
• Interacts with membership, attorneys and management to advise on moderately complex litigation.
• Ensures members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree).
• 4 years work experience handling liability and first party claims or progressive experience in litigation.
• 2 years customer contact experience.
• Claims adjusters license in assigned state or ability to obtain license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
• Knowledge of P&C policies state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses property or commercial.
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What sets you apart:

• 4 or more years of injury Litigation Case management under the Homeowner/Renter Policy Contract/Umbrella – Personal Injury Section II Coverage.
• 2 or more years Commercial/Premise Liability.
• Managed moderate to complex Litigation cases.
• Thorough understanding of negligence laws and how they apply.

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.