Remote Computer Repair Jobs in Austin, TX (NOW HIRING)

This post is also available in: Portuguese (Brazil)
DESCRIPTION
Job Title: Track Integrity Measurement Specialist
FLSA Status: Exempt
Department: Technical Service Group
Reports to: Manager, Measurement and Automation
General Description / Purpose:
Provide field support to Lease Operations, R&D, and OEM Customers around the world. Serve to focus efforts on coordination and fulfillment of successful field operations tests while maintaining customer needs and minimizing interference with daily operations.
ESSENTIAL JOB FUNCTIONS:
Communication

• Demonstrate individual discretion in decision-making when advising customers on warranty claim matters and defining criteria for the safe operation of equipment.

• Contribute to building excellent company/customer working relationships.

Leadership

• Safely complete upgrade and overhaul projects involving programming, electrical, hardware installation, and commissioning. Provide work direction to operators in conducting technical repairs.

• Assist, train, and observe Field Technician performance for use in evaluations as related to job performance.

• Schedule machine Technician visits using EAM work order system or by using a generated Technician list from machine Managers.

Operational Excellence

• Apply advanced knowledge to utilize Loram's proprietary software to troubleshoot equipment problems to ensure maximum productivity and safe operation of specialized railroad equipment.

• Troubleshoot, diagnose, and repair problems with machine control systems that include device-level networks such as Ethernet TCP/IP and Rockwell Software RSLinx to assist in reducing equipment downtime.

• Responsible for diagnosing problems, estimating repair costs, ordering parts, minimizing re-work, proper use and care of tools and equipment, on-the-job safety practices, and proper job documentation, including technical report writing.

• Design, develop, and deliver both classroom and on-the-job training for internal and external customers that incorporate electronic media presentations and hands-on simulations.

• Complete projects accurately to specifications within performance standard guidelines as set by Loram: repair time, quantity of repairs/labor efficiency, and other measures.

• Analyze key performance indicators and interpret historical data systems' performance to identify, recommend, and implement design changes and modifications that reduce life-cycle costs, improve machine productivity, and/or enhance the safety of personnel or the environment.

• Has the ability and desire to approach technical education as a life-long process to stay current in the field, including X-Ray Inspection Technology, Laser Measurement Technology, Industrial Computing, and Data Analysis, while maintaining related certifications and credentials and exhibiting a high level of job performance.

This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education: Associate's Degree in Electronics, Robotics, Computer Science, or similar
Experience:

• 5+ Years developing and/or troubleshooting proprietary computer software.

• 5+ Years working experience troubleshooting electrical using schematics and diagrams.

Licenses/Certifications: Maintain Railroad Certifications,
Knowledge, Skills and Abilities:

• Demonstrated experience with all of the following disciplines:

• X-ray inspection systems including calibration, operation, maintenance, and troubleshooting.

• Nuclear Regulatory Commission compliance

• Low voltage control systems including relay logic, discrete and analog inputs and outputs, discrete and analog end devices such as sensors and other electrical control devices.

• Non-contact laser measurement, including calibration, operation, maintenance, and troubleshooting.

• Industrial computers and related networking components, including hardware setup and software installation, computer imaging, virtual machine creation, software licensing, database management, and computer repair.

• GPS systems installation, calibration, and maintenance.

• Data analysis with Microsoft Office, SQL, and proprietary software

• Strong computer and computer applications such as Microsoft SQL Server, Excel, Word, and PowerPoint.

• Be familiar with communication networks such as Ethernet TCP/IP and Serial

• Ability to maintain a flexible travel calendar.

PREFERRED QUALIFICATIONS:
Education: Bachelor's Degree in Electrical Engineering or Software Engineering.
Experience:

• 1+ Years experience with languages such as C#, HTML and Java Script.

• 1+ Years working with database software such as Microsoft SQL Server.

7+ years combination of education and experience in troubleshooting software
PREEMPLOYMENT REQUIREMENTS:

• This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
• Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram's railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Must possess and maintain a valid driver's license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram's Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.
• A Verification of post-secondary education.
• Verification of current and prior relevant employment experience, to confirm the candidate meets the minimum required years of experience for the position.

WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the role successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer

• May lift up to 30 lbs. occasionally

• 70% or more travel

• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.

All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil's anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India's Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia's Fair Work Act 2009 and applicable state and territory legislation, and Canada's human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $81,300-$121,800
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems - ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world - and builds the future of rail.