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Remote Computer Repair Jobs in Pennsylvania (NOW HIRING)

Pj Fitzpatrick

Virtual Repair Tech

Lancaster, PA · On-site +1

$25/hr

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to ... Basic computer skills, Excel experience, and the ability to search for online solutions for ...

New

Pj Fitzpatrick

Virtual Repair Tech

Lancaster, PA · Remote

$25/hr

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to ... Basic computer skills, Excel experience, and the ability to search for online solutions for ...

New

The Pennsylvania State University

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional ... repair, fabrication, and machining operations * Integrate mechanical, electrical, and computer ...

Vehlo

Regional Sales Manager

Philadelphia, PA · On-site +1

$180K - $190K/yr

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with ... Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)

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Remote Computer Repair information

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$13

$19

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How much do remote computer repair jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote computer repair in Pennsylvania is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $21.92 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a remote computer repair technician?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are the most commonly searched types of Computer Repair jobs in Pennsylvania?

The most popular types of Computer Repair jobs in Pennsylvania are:

What are popular job titles related to Remote Computer Repair jobs in Pennsylvania?

For Remote Computer Repair jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Computer Repair jobs in Pennsylvania look for?

The top searched job categories for Remote Computer Repair jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Computer Repair jobs?

Cities in Pennsylvania with the most Remote Computer Repair job openings:

Remote Computer Repair jobs near you
Infographic showing various Remote Computer Repair job openings in Pennsylvania as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Remote job distribution, with an average salary of $41,528 per year, or $20 per hour.

Virtual Repair Tech

Lancaster, PA • On-site, Remote

Pj Fitzpatrick
See more jobs at Pj Fitzpatrickexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

For over 40 years, P.J. Fitzpatrick has been helping homeowners protect, improve, and transform their homes with high-quality remodeling solutions. As a growing, employee-focused company, we're committed to developing our people, rewarding performance, and creating opportunities for long-term career growth. Join a team where your hard work matters and your success has no limits!
The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to accurately diagnose and resolve issues without requiring an in-home technician visit whenever possible. Through phone calls, photo review, video conferencing, and customer education, the VRT works to reduce unnecessary truck rolls while delivering an exceptional customer experience.
The VRT owns each assigned claim from initial customer contact through final resolution. This includes setting expectations, conducting remote troubleshooting, coordinating with internal departments, documenting findings, and ensuring customers have a clear path to resolution. When an in-home visit is required, the VRT remains responsible for coordinating the transition and ensuring the customer is scheduled before the interaction is concluded.
Essential Duties and Responsibilities
  1. Contact customers promptly upon assignment of a warranty or service claim.
  2. Review scheduled work to identify opportunity to save truck rolls to reduce goodwill and out of scope appointments.
  3. Review all available claim information, including customer notes, installation records, photos, videos, and prior service history.
  4. Establish clear expectations with customers regarding the diagnostic and resolution process.
  5. Utilize phone calls, FaceTime, video conferencing, photos, and other remote diagnostic tools to identify the root cause of customer concerns.
  6. Troubleshoot and resolve service issues remotely whenever possible to eliminate unnecessary technician visits.
  7. Educate customers on product operation, maintenance requirements, and corrective actions that can be performed without a field visit.
  8. Determine when a service concern can be resolved remotely versus when an in-home technician visit is required.
  9. Coordinate with Warranty Coordinators and scheduling teams to secure service appointments when field support is necessary.
  10. Remain engaged with the customer until an appointment is scheduled and expectations have been clearly communicated.
  11. Maintain detailed and accurate documentation of customer communications, troubleshooting steps, findings, resolutions, and next actions.
  12. Follow all company policies, warranty guidelines, and customer service standards.
  13. Identify trends and recurring issues that may indicate product, installation, or process concerns. Create documentation to support common issues that do not require jobsite visits.
  14. Support departmental initiatives focused on reducing claim cycle times, improving customer satisfaction, and minimizing operational costs.

Pay: $25 an hour plus the potential of a monthly incentive
Schedule: 1st shift
Location: This role is fully remote
#PJFITZ2025
Requirements
Required Skills and Qualifications
  1. Strong troubleshooting and problem-solving abilities.
  2. Excellent verbal communication and customer service skills.
  3. Ability to explain technical concepts in a clear and understandable manner.
  4. Experience reviewing photos, videos, and visual evidence to diagnose issues.
  5. Ability to remain calm and professional when handling escalated customer concerns.
  6. Strong organizational and time management skills.
  7. Ability to manage multiple claims simultaneously while maintaining ownership and accountability.
  8. Basic computer skills, Excel experience, and the ability to search for online solutions for warranty claims.

Benefits
Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance 401(k) with Company Match
  • Paid Training
  • PTO
  • Floating Holiday
  • PTO on your Birthday

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