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Remote Computer Repair Jobs in Allentown, PA (NOW HIRING)

The Eastwood Company

Call Center Customer Service Advisor

Pottstown, PA · Remote

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... repair/restore/revive their automobiles * you can work in the office or at home * training is ... If remote, you will need to have access to a minimum internet speed connection, computers will be ...

All JobsComputer Repair JobsRemote Computer Repair JobsRemote Computer Repair Jobs in Allentown, PA

Remote Computer Repair information

See Allentown, PA salary details

$12

$19

$29

How much do remote computer repair jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote computer repair in Allentown, PA is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.59 per hour, depending on experience, location, and employer.

What is remote computer repair?

Remote computer repair is a service where a technician accesses a customer's computer over the internet to diagnose and fix software-related issues without needing to be physically present. This is accomplished by using secure remote access software, allowing the technician to control the computer as if they were sitting in front of it. Remote computer repair is commonly used for troubleshooting, virus removal, software installation, and general system maintenance. It saves time and is convenient for both the user and the technician, but it usually cannot address hardware problems that require physical intervention.

What are the key skills and qualifications needed to thrive as a remote computer repair technician?

To thrive as a Remote Computer Repair Technician, you need strong troubleshooting skills, knowledge of computer hardware and software, and often a relevant certification such as CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and antivirus software is typically required. Excellent communication, patience, and problem-solving abilities help build trust and guide clients through technical issues remotely. These skills ensure efficient diagnosis and resolution of computer problems, leading to high customer satisfaction and reliable technical support.

What are some common challenges faced by remote computer repair technicians, and how can they be managed effectively?

Remote computer repair technicians often encounter challenges such as diagnosing hardware issues without physical access, guiding clients with varying technical skills, and managing multiple support requests simultaneously. To address these, technicians rely on clear communication, robust remote diagnostic tools, and well-documented troubleshooting procedures. Building patience and empathy when explaining steps to clients is crucial, as is staying organized to prioritize tasks and follow up on unresolved issues.

What is the difference between Remote Computer Repair vs Computer Support Specialist?

AspectRemote Computer RepairComputer Support Specialist
CredentialsCertifications like CompTIA A+, Network+Certifications like CompTIA A+, Microsoft Certified
Work EnvironmentRemote, online troubleshootingOffice or remote, customer support
Industry UsageIT services, tech support companiesIT departments, tech support roles
Search IntentFixing hardware/software issues remotelyAssisting users with technical problems

Remote Computer Repair focuses on diagnosing and fixing hardware or software issues remotely, often via remote access tools. Computer Support Specialists provide broader technical assistance, including troubleshooting, user support, and system setup, often in person or via phone. While both roles require similar certifications and work in the IT industry, Remote Computer Repair is more specialized in remote diagnostics, whereas Computer Support Specialists handle a wider range of user support tasks.

What are popular job titles related to Remote Computer Repair jobs in Allentown, PA?

For Remote Computer Repair jobs in Allentown, PA, the most frequently searched job titles are:

What job categories do people searching Remote Computer Repair jobs in Allentown, PA look for?

The top searched job categories for Remote Computer Repair jobs in Allentown, PA are:

What cities near Allentown, PA are hiring for Remote Computer Repair jobs?

Cities near Allentown, PA with the most Remote Computer Repair job openings:

Remote Computer Repair jobs near you
Infographic showing various Remote Computer Repair job openings in Allentown, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,883 per year, or $19.7 per hour.

Customer (Call Center ) Service Advisor- Eastwood Automotive

The Eastwood Company

Pottstown, PA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.

Join a team/company where:

  • the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
  • customers like to buy products to repair/restore/revive their automobiles
  • you can work in the office or at home
  • training is provided to better understand our products and systems
  • you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

As a member of the Customer Service team, you’ll:

  • help customers over phone, email and live chat with orders and problem-solve 
  • work within our computer system to place and research customer orders, as well as document conversations and actions
  • pitch in where needed to drive a positive customer experience

You'll be more successful if you:

  • take ownership for your customers
  • comfortable working with computers and learning new systems
  • make a commitment to learn about our processes
  • are pro-active and take a positive approach in problem solving
  • have good communication skills
  • have spent time shopping online
  • have experience within a call center, but not necessary
  • have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects 

Your schedule will be:

  • There are a number of schedules available for different times of the day.
  • Highest priority need - Monday - Friday, 10:30am-7:00pm EST

Work Location:

  • Onsite (Pottstown, PA) or remote
  • If remote, you will need to have access to a minimum speed connection internet, computers will be provided, and a distraction free environment

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.

Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

EOE

The Eastwood Company participates in E-Verify.
 

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