Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
| Aspect | Remote Computer Online | Remote IT Support Specialist |
|---|---|---|
| Credentials | Basic IT certifications, such as CompTIA A+ | Advanced certifications like CompTIA Network+ or Microsoft Certified |
| Work Environment | Remote, often from home, providing online support | Remote or on-site, troubleshooting hardware/software issues |
| Industry Usage | IT services, tech support, customer service | IT support, help desk, technical assistance |
Remote Computer Online and Remote IT Support Specialist roles both involve providing technical assistance remotely. However, Remote Computer Online typically requires basic certifications and focuses on online troubleshooting, while Remote IT Support Specialists often have more advanced credentials and handle a broader range of technical issues, sometimes including hardware support.
For Remote Computer Online jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Remote Computer Online jobs in Puerto Rico are:
$16 - $21.75/hr
Full-time
Posted 8 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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