Title: Salesforce Developer โ Systems Engineer II โ CRM
Openings: 2
Location:
1st Choice, 1 Developer in Orlando, FL and 1 Developer in Boulder/Denver, CO
2nd Choice, Both Developers in and around Orlando, FL
3rd Choice, Both Developers in and around Boulder, CO
4th Choice, Remote with Quarterly Travel
Type: Direct Hire / Perm
Salary: 90-130K Plus Bonus
Status: W2 Exempt / Direct Hire
The Role or Job Description: (Generally sums up the tasks, functions, core responsibilities and goals)
The Systems Engineer II - CRM designs, builds, and supports scalable solutions on Salesforce, HubSpot, and related CRM platforms for Gloo360 customers. This role owns complex integrations, custom development, deployments, and Tier-3 escalations, ensuring our clients' revenue operations run reliably and efficiently. You will lead scalable implementations and mentor junior engineers while delivering high-impact CRM enhancements.
IDEALLY LOOKING FOR SOMEONE WITH:
- NON-PROFIT CLOUD
- NPSP
- EXPERIENCE CLOUD
- EDUCATION CLOUD
Lominger Top Competencies: (The key skills and qualifications that are required for job and organizational success)
- Technical Skills
- Intellectual Horsepower
- Creativity
- Collaboration
- Customer Focus
Responsibilities: (Specifically defines the areas/processes that are owned in this role: The โwhatโ needs to get done but not necessarily โhowโ it gets done)
Technical Development
- Design and build scalable technical solutions in Salesforce and HubSpot based on documented business requirements
- Develop and maintain custom code (APEX, Lightning Web Components, HubL, python/node.js, etc.), Salesforce Flows, HubSpot Workflows.
- Manage deployments in collaboration with System Managers, Program Managers, and Business Stakeholders.
Integration Management
- Ensure seamless integration across platforms including Salesforce, HubSpot, Google Workspace, and third-party platforms.
- Leverage APIs, middleware (e.g. Informatica, Zapier), and custom connectors to maintain automated data pipelines.
- Monitor, troubleshoot, and resolve integration issues to ensure data consistency and system reliability.
Technical Administration & Support
- Act as the Tier-3 escalation point for CRM (Salesforce, HubSpot, etc.) support issues.
- Monitor platform performance, proactively identifying and resolving risks.
- Implement data quality standards and system audit reporting.
- Guide and mentor Tier 1/2 engineers on complex administration and support tasks.
- Ensure compliance with data governance and security protocols.
Collaboration & Stakeholder Engagement
- Partner with internal teams to understand process bottlenecks and deliver effective CRM solutions.
- Collaborate with key stakeholders to understand business objectives and design/implement technical solutions that meet those needs.
- Occasionally communicate complex technical concepts to non-technical audiences, ensuring clarity and alignment.
Documentation & Training
- Develop and maintain concise documentation of CRM configurations, system automations, data mappings and integrations, as well as release notes.
- Conduct training sessions when necessary to empower users and teams to effectively utilize and adopt e.g., Salesforce and HubSpot capabilities.
- Regularly review and update training materials in alignment with system enhancements and platform updates.
Continuous Improvement
- Continuously assess CRM processes to identify opportunities for optimization, scalability, and automation.
- Stay informed on platform updates from e.g., Salesforce and HubSpot, recommending and implementing enhancements where beneficial.
- Regularly assess and refine workflows and configurations to meet organizational goals.
Key Performance Indicators: (The expected results and quantitative metrics that will be evaluated to determine job success)
- System Uptime: Maintain consistently high availability of Salesforce, HubSpot, and similar CRM platforms.
- Issue Resolution Time: Resolve โฅ 90% Tier-3 issues within corresponding SLA.
- Backlog Management: Reduce outstanding Tier-3 technical backlog by 30% quarter-over-quarter
- Process Automation: Increase automation coverage; reduce manual interventions across CRM processes.
- User Satisfaction: Maintain internal stakeholder satisfaction through qualitative feedback and support responsiveness.
- Integration Success: Ensure reliable operation of integrations between Salesforce, HubSpot, and related platforms.
- Documentation Quality: Ensure technical/process documentation is accurate, up-to-date, and accessible.
Specific Job Requirements: (Degrees, certifications, experience, physical ability, etc.)
- Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent professional experience.
- 3+ years of experience with Salesforce configuration, integration, and support.
- 3+ years of experience with APEX, Lightning Web Components, Visualforce, and Salesforce Flow.
- Strong understanding of APIs, middleware, and scripting for system integrations (e.g., APEX, Python, etc.).
- Familiarity with Salesforce and HubSpot platform capabilities.
- Experience with data integration tools and platforms (e.g., Workato, Zapier, Informatica, or similar).
- In-depth knowledge of Salesforce and HubSpot's declarative and programmatic capabilities.
- Demonstrated ability to design scalable solutions and drive workflow optimization.
- Excellent problem-solving and communication skills, with the ability to work across diverse teams.
- Salesforce Platform Developer I certification (required); Salesforce Platform Developer II certification (preferred); HubSpot CMS Developer certification (preferred)