Apple Support Specialist
Troy, MI · Remote
We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... Imaging of Mac's using Netboot/Netimage or similar product such as Casper. Keep clients up to date ...
Apple Support Specialist
Troy, MI · Remote
We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... Imaging of Mac's using Netboot/Netimage or similar product such as Casper. Keep clients up to date ...
Senior Data/AI Engineer
Lansing, MI · Remote
$107.50K - $146.10K/yr
... imaging, and dispensing systems and transforms it into meaningful and actionable insights for ... This role is remote and can be based anywhere within the United States. Candidates must be able to ...
New
Senior Data/AI Engineer
Lansing, MI · Remote
$107.50K - $146.10K/yr
... imaging, and dispensing systems and transforms it into meaningful and actionable insights for ... This role is remote and can be based anywhere within the United States. Candidates must be able to ...
New
Call Center Rep Senior
Ann Arbor, MI · On-site +1
$18.75 - $26/hr
Efficiently performs general office duties to include faxing, imaging documents, mail sorting and ... Advanced clerical skills including proper telephone technique, typing, computer and data entry ...
Call Center Rep Senior
Ann Arbor, MI · On-site +1
$18.75 - $26/hr
Efficiently performs general office duties to include faxing, imaging documents, mail sorting and ... Advanced clerical skills including proper telephone technique, typing, computer and data entry ...
Remote Computer Imaging information
What are the key skills and qualifications needed to thrive as a Remote Computer Imaging Specialist, and why are they important?
To thrive as a Remote Computer Imaging Specialist, you need a solid understanding of operating systems, disk imaging techniques, and network protocols, typically supported by IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with imaging tools like Symantec Ghost, Microsoft Deployment Toolkit (MDT), or Clonezilla is essential for efficient system deployment and troubleshooting. Strong attention to detail, problem-solving skills, and effective remote communication are crucial soft skills for this role. These skills ensure accurate and secure deployment of computer systems, minimize downtime, and enable seamless support for distributed teams.
What are some common challenges faced by professionals in remote computer imaging, and how can they be addressed?
Remote computer imaging specialists often encounter challenges such as limited access to physical devices, network latency, and ensuring secure data transfer. To address these issues, professionals typically rely on robust remote management tools, clear communication with onsite staff, and thorough documentation of imaging procedures. Staying updated on best practices for remote deployment and troubleshooting, as well as collaborating closely with IT support teams, can help mitigate most operational hurdles.
What is remote computer imaging?
Remote computer imaging is the process of installing or deploying operating systems, software, and configurations onto computers over a network without needing physical access to the devices. IT professionals use specialized tools to create standardized images of systems, which are then sent and installed remotely, often to set up multiple machines efficiently. This method is commonly used in organizations to ensure consistency, save time, and streamline the setup or reconfiguration of computers, especially for remote or distributed teams.
What is the difference between Remote Computer Imaging vs Remote Desktop Support?
| Aspect | Remote Computer Imaging | Remote Desktop Support |
|---|---|---|
| Primary Focus | Creating and deploying system images to multiple computers | Assisting users with troubleshooting and resolving issues via remote access |
| Required Skills | Imaging software, OS deployment, hardware configuration | Troubleshooting, software installation, user support |
| Work Environment | IT departments, system administrators, enterprise settings | Help desks, IT support teams, customer service |
| Certifications | CompTIA A+, Microsoft Certified: Modern Desktop Administrator | CompTIA A+, Microsoft Certified: Modern Desktop Administrator |
Remote Computer Imaging involves creating and deploying system images across multiple devices, focusing on setup and deployment. Remote Desktop Support centers on assisting users with technical issues through remote access, emphasizing troubleshooting and user assistance. While both roles require similar certifications and work environments, their core responsibilities differ significantly.
What are the most commonly searched types of Computer Imaging jobs in Michigan? The most popular types of Computer Imaging jobs in Michigan are:
What are popular job titles related to Remote Computer Imaging jobs in Michigan? For Remote Computer Imaging jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Computer Imaging jobs in Michigan look for? The top searched job categories for Remote Computer Imaging jobs in Michigan are:
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Job description
Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
User account setup using local, open directory and active directory.
Migration of user data from system to system.
Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
Basic hardware repair including hard drive and memory upgrades.
Qualifications
Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
Ability to travel to and from clients sites.
Bachelor's Degree in an IT related field (preferred).
Apple Certifications at OS level (minimally) and hardware level.
Basic computer hardware repair experience.
Daily reporting to clients.
Tracking time and job notes in job ticketing system and time tracking software.
Notes:
This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
Additional Information
All your information will be kept confidential according to EEO guidelines.