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Remote Comptia Project Jobs in Michigan (NOW HIRING)

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications * Exposure to ...

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Remote Comptia Project information

What is the difference between Remote Comptia Project vs Remote Network Technician?

AspectRemote Comptia ProjectRemote Network Technician
CertificationsCompTIA Project+, CompTIA Network+
Work EnvironmentRemote, project-basedRemote, technical support
Industry UsageIT project management, coordinationNetwork setup, troubleshooting
Job FocusManaging IT projects, planningConfiguring and repairing networks

Remote Comptia Project roles focus on managing IT projects, coordinating teams, and ensuring project goals are met, often requiring project management certifications. Remote Network Technicians primarily handle network setup, troubleshooting, and maintenance, with a focus on technical skills and certifications like CompTIA Network+. Both roles are remote and industry-relevant, but differ in their core responsibilities and daily tasks.

What can I do with a CompTIA Project+ certification?

A CompTIA Project+ certification prepares individuals for project management roles, including managing small to medium projects, coordinating teams, and ensuring project deliverables are met on time and within budget. It validates skills in project planning, execution, and communication, making it useful for roles such as project coordinator or assistant project manager in various industries.

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The most popular types of Comptia Project jobs in Michigan are:

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For Remote Comptia Project jobs in Michigan, the most frequently searched job titles are:

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Remote Comptia Project jobs near you

Level 2 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

Posted 9 days ago

Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package