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Remote Complete Call Solutions Jobs in Kent, WA (NOW HIRING)

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... Ability to handle high call volumes effectively. Solid understanding of IT fundamentals (hardware ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

$22.75 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote (Must be close to Strongsville, OH or Pittsburgh, PA with an approved home workspace ... Ability to handle high call volumes effectively. Solid understanding of IT fundamentals (hardware ...

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

Sorenson also provides onsite and remote interpreting services between English and various other ... solutions for all: call captioning and video relay services, over-video and in-person sign language ...

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Showing results 21-40

All JobsComplete Call Solutions JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Kent, WA

Remote Complete Call Solutions information

See Kent, WA salary details

$14

$20

$26

How much do remote complete call solutions jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote complete call solutions in Kent, WA is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

What are popular job titles related to Remote Complete Call Solutions jobs in Kent, WA?

For Remote Complete Call Solutions jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Complete Call Solutions jobs in Kent, WA look for?

The top searched job categories for Remote Complete Call Solutions jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Complete Call Solutions jobs?

Cities near Kent, WA with the most Remote Complete Call Solutions job openings:

Remote Complete Call Solutions jobs near you
Infographic showing various Remote Complete Call Solutions job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,154 per year, or $20.7 per hour.

Implementation Engineer - Unified Communications & Contact Center Solutions

Cerium Networks Inc

Seattle, WA • On-site, Remote

$500/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Description

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI - building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support.  With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.


Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.


What You'll Do

  • Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
  • Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
  • Integrate Avaya Aura with Call Center solutions, as needed.
  • Configure SIP circuits between Aura and SBCs such as AudioCodes. 
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets

Requirements


 What We're Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.


Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable


Location: Seattle, WA or Portland, OR - Hybrid with 2 days in office per week


Compensation

  • Pay Range: $95,000-130,000 
  • Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 

Benefits

Medical, dental and vision Insurance

Basic term life and AD&D insurance (fully paid for by the company)

Paid time off annually: 15 days of PTO and 9 paid holidays

401(k) Plan and Employer Matching Contribution of 4%

Wellness program that includes up to $500 in cash awards

Employee Assistance Program

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