Remote Complaint Handling Medical Device Jobs in Reston, VA

Job Summary

Job Description Summary
This is an opportunity to join a mission-driven company that is transforming diabetes care while building a rewarding sales career. As an Inside Sales Specialist with Insulet, you'll do much more than sell a product. You'll serve as a trusted guide for patients as they begin their journey with the Omnipod system, helping them navigate insurance, understand the benefits of insulin pump therapy, and ultimately improve their quality of life. The role combines consultative selling, customer engagement, data-driven pipeline management, and cross-functional collaboration with field sales, reimbursement teams, and healthcare partners. It's an ideal fit for a motivated sales professional who enjoys owning a pipeline, influencing outcomes, solving problems, and making a real difference in people's lives. With a fast-paced environment, strong earning potential, exposure to the growing diabetes technology market, and the flexibility to work from any U.S. time zone, this role offers the chance to develop valuable healthcare sales expertise while directly impacting patient outcomes every day.

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod, a line of tubeless, wearable, Pod-based insulin management systems.

The hours for this role will be 9:00AM to 6:00PM Local Time. Pacific and Mountain Time Zone Candidates Preferred.

Position Overview

As an Inside Sales Representative, you'll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you'll be responsible for more than just meeting sales targets - you'll be the key point of contact for patients throughout the onboarding process, ensuring they have a seamless experience starting with the OmniPod system. You'll collaborate closely with field sales and internal teams to deliver the best patient experience, communicate insurance benefit guidelines and cost information, and assist patients in making informed decisions about insulin pump therapy.

We're looking for:

• A sales-driven professional with a strong track record of accomplishments

• A customer-focused individual with outstanding interpersonal skills who ensures a positive, professional patient experience while consistently closing sales

• A strategic thinker with strong business acumen and problem solving skills

• A proven collaborator who works effectively with both internal and external stakeholders

Responsibilities

Manage Your Pipeline

• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device

• Track patient progress in the pipeline funnel and actively document actions taken or needed

• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact

• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders

Engage Your Customers

• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons

• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives

• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions

Collaborate for Impact

• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled

• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams

• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues

Contribute to Improvements

• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations

• Drive internal initiatives as identified and assigned by leadership

Skills and Competencies

• Excellent communication skills, both oral and written

• Strong influencing, listening, and interpersonal skills

• Ability to manage a sales pipeline to effectively funnel leads through a short-term sales cycle with speed, consistent communication, and forecast precision

• Strong collaborator with the ability to build and nurture relationships

• Team-oriented to produce optimal sales results

• Ability to solve problems, take appropriate action, and persistently address obstacles or challenges to deliver successful outcomes

• Proficiency with technology (CRM systems, MS Office applications)

Education and Experience

Minimum Requirements

• Associate's Degree

• 1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer product)

Preferred

• Bachelor's degree

• Knowledge and understanding of the managed care industry

• Experience with Salesforce or other CRM system

• Knowledge of insulin pumps and continuous glucose monitors)

Physical Requirements (if applicable)

• The ability to work overtime to meet business objectives is required

• Requires sitting and standing associated with a normal remote or hybrid office environment

• Manual dexterity needed for using a computer keyboard

• Lightweight lifting may be required

• Minimal business travel as needed

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired) #LI-Remote

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $21.67 - $32.50 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.