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Remote Community Support Worker Jobs in Wisconsin

Eau Claire County

Economic Support Specialist

Eau Claire, WI · On-site +1

$23.75 - $27.71/hr

... Community Alternative Response Emergency Services (CARES) and CARES Worker Web (CWW) systems ... Ability to meet County employment requirements related to remote work, including limits on out-of ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

Experience working in a customer support or technical support environment. * Excellent ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

TTEC

$17/hr

As a Customer Service Representative Automotive Support working remotely in Canada, youll be a part ... An inclusive culture and community minded organization where giving back is encouraged * A global ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Comfort working alongside AI-assisted support platforms, including chatbots and automated ticketing ...

TTEC

$18/hr

As a Spanish Bilingual Customer Service Representative Automotive Support working remotely in ... An inclusive culture and community minded organization where giving back is encouraged * A global ...

State of Wisconsin

Social Worker

Green Bay, WI · On-site +1

$35.56 - $38.95/hr

... community resources. A Social Worker Credential from the Wisconsin DSPS is required to be ... Job Details These positions will normally be on site, but certain sites may have occasional remote ...

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Remote Community Support Worker information

What is a remote community support worker?

A Remote Community Support Worker is a professional who provides assistance, guidance, and support to individuals or groups in a community, all while working remotely rather than in a physical office or on-site location. Their responsibilities may include connecting clients to resources, offering emotional support, facilitating virtual group meetings, and helping individuals navigate social services. This role typically involves strong communication skills, empathy, and proficiency with digital communication tools. Remote Community Support Workers often serve populations such as people with disabilities, seniors, or those facing social or economic challenges. The position allows for flexibility and can broaden access to support services for clients in various locations.

What are the key skills and qualifications needed to thrive as a remote community support worker?

To thrive as a Remote Community Support Worker, you need a background in social work, psychology, or a related field, often supported by relevant certifications or diplomas. Familiarity with case management software, secure communication platforms, and documentation systems is typically required. Outstanding soft skills include empathy, active listening, and strong written and verbal communication for supporting clients and collaborating with remote teams. These skills are crucial for effectively addressing client needs, maintaining accurate records, and providing high-quality support services from a distance.

What are some common challenges faced by remote community support workers and how can they be addressed?

Remote Community Support Workers often face challenges related to building rapport and trust with clients without in-person interactions. Maintaining clear and consistent communication can be difficult when relying on digital platforms, and it may be harder to assess client needs without visual cues. To address these challenges, it’s important to utilize video calls when possible, establish regular check-ins, and use collaborative tools to document progress. Proactively seeking feedback and staying flexible with communication methods can help strengthen relationships and ensure clients receive the support they need.

What are popular job titles related to Remote Community Support Worker jobs in Wisconsin?

For Remote Community Support Worker jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Community Support Worker jobs in Wisconsin look for?

The top searched job categories for Remote Community Support Worker jobs in Wisconsin are:

Remote Community Support Worker jobs near you
Infographic showing various Remote Community Support Worker job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Economic Support Specialist

Eau Claire, WI • On-site, Remote

Eau Claire County, WI
See more jobs at Eau Claire County, WIexternal

$23.75 - $27.71/hr

Full-time

PTO

Posted 11 days ago

Job description

Salary: $23.75 - $27.71 Hourly
Location : Eau Claire County Courthouse, 721 Oxford Avenue, Eau Claire, WI
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 26-00556
Department: Human Services
Opening Date: 09/02/2026
Closing Date: 9/16/2026 11:59 PM Central
POSITION SUMMARY
The Economic Support Specialist determines eligibility and provides ongoing case management for Eau Claire County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for public assistance programs such as Medical Assistance, BadgerCare Plus, Food Share/SNAP, Caretaker Supplement (CTS) and Wisconsin Shares Child Care subsidies.
QUALIFICATIONS
  • Directs expertise in public assistance programs, policies, and procedures to determine eligibility for assistance; conducts intensive investigative interviews to obtain and evaluate financial and non-financial information; researches and responds to financial and non-financial cross matches and alerts; obtains and verifies third-party information; collaborates with various agencies and support services; verifies appropriate levels of benefits and/or services.
  • Researches, interprets, and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants; determines correct public assistance benefits through direct client contact via office interview and telephone in compliance with required state and federal time frames; assesses individual and family needs to provide referrals to other agencies and community support services.
  • Assures high level of customer service emphasizing the department core values of welcoming, ethical, compassion, appreciation, respect, and excellence; answers phones in a call center setting; responds to questions; provides case status updates; processes changes; troubleshoots problems; responds to emergency needs; re-determines eligibility and processes verifications.
  • Utilizes skill in personal computer operations including a variety of standard and specialized software programs; records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using Community Alternative Response Emergency Services (CARES) and CARES Worker Web (CWW) systems.
  • Authorizes monetary benefits in childcare authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement.
  • Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.
  • Demonstrates critical thinking to examine and report potential fraud, waste, and abuse as well as complaints and concerns regarding publicly funded and supported services; determines need for and prepares Fraud and Program Integrity referrals; performs basic math calculations to recalculate benefits for publicly funded and supported services; provides effective and credible testimony at administrative hearings.
  • Completes ongoing trainings regarding changes in the federal and state regulations and technical advancements.
  • Performs other related duties as required or assigned.

TRAINING AND PROFESSIONAL EXPERIENCE QUALIFICATIONS
  • Associate degree in a human service, public/business administration, economics, accounting, paralegal, or related field, or an equivalent combination of education and directly related experience.
  • Two (2) years of experience dealing with the general public in a position requiring direct customer contact or directly related experience performing similar work in a comparable setting
  • Two (2) years of experience in personal computer use with Microsoft Office software.
  • Keyboarding skills of 45 w.p.m.
  • Appointment will be conditional upon successful completion of criminal and caregiver background checks.
  • This position will work remotely with occasional in-office duties
  • An ergonomically correct and confidential workspace, at own expense, is required for this position when working remotely.
  • Employees must provide high speed internet access at own expense when working remotely.
  • Employees must live within reasonable driving distance to the agency.
  • Ability to meet County employment requirements related to remote work, including limits on out-of-state work hours. (maximum 49% of total annual worked hours, excluding paid time off)
  • Must have valid driver's license, an acceptable driving record, and access to private transportation for work-related duties.
  • Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.

DESIRED TRAINING AND PROFESSIONAL EXPERIENCE QUALIFICATIONS
  • Previous call center experience
  • Previous work experience with benefit programs and determining benefit eligibility preferred.

Eau Claire County is not only a great place to work, but has many exciting benefits!
Paid Time Off (PTO): Accrual is based on years of service with the County, starting at 6.4 hours accruing each pay period (20.8 days per year), with the maximum accrual rate of 35.75 days per year. All new hires at Eau Claire County receive 40 hours of front-loaded PTO upon hire, which they may begin using immediately.
*Manager PTO accrual available upon request*
Holidays: Eleven paid holidays: New Year's Day, Martin Luther King, Jr. Day, a Spring Holiday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve Day, Christmas Day and New Year's Eve Day.
Retirement: The County provides a retirement account in Wisconsin Retirement System (WRS). Employees pay one-half of the actuarially required contributions.
For further benefit information please click on the link:
Eau Claire County provides leave under the Family Medical Leave Act:
AN IMPORTANT NOTE: This information gives only a brief summary of the plans in effect for regular, full-time Non-Represented employees of Eau Claire County and may not be all-inclusive. Eau Claire County's policies and County Code govern if there are differences between this information and the policies.
01
Do you have an associate degree in a human service, public/business administration, economics, accounting, paralegal, or related field, or an equivalent combination of education and directly related experience?
  • Yes
  • No

02
Do you have two (2) years of experience dealing with the general public in a position requiring direct customer contact or directly related experience performing similar work in a comparable setting?
  • Yes
  • No

03
Do you have two (2) years of experience in personal computer use with Microsoft Office software?
  • Yes
  • No

Required Question

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