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Remote Community Manager Jobs in Milwaukee, WI (NOW HIRING)

ECP

Customer Success Manager

Milwaukee, WI · Remote

ECP is used in over 8,500 communities around the world. We're looking to further expand by ... Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive ...

Gallagher

Senior Resolution Manager

Waukesha, WI · Remote

This role is eligible for fully remote work How you'll make an impact * Apply claims management ... If your past experience doesn't align perfectly, we encourage you to join our Talent Community to ...

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Remote Community Manager information

See Milwaukee, WI salary details

$30.5K

$57.9K

$90.9K

How much do remote community manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote community manager in Milwaukee, WI is $57,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,200.00 and $65,900.00 per year, depending on experience, location, and employer.

What is a remote community manager?

A Remote Community Manager is responsible for building, engaging, and maintaining online communities for a brand, organization, or product. They interact with community members, moderate discussions, foster engagement, and implement strategies to grow and nurture the community. This role often involves managing social media, forums, or other digital platforms, as well as analyzing community feedback to improve engagement. Remote Community Managers work from anywhere, using digital tools to communicate and collaborate with teams and community members. Their goal is to create a positive and active online environment that supports the organization's mission.

What are some of the main challenges remote community managers face, and how can they be addressed?

One of the main challenges Remote Community Managers encounter is maintaining active engagement and positive interactions across diverse, online communities without face-to-face contact. Managing conflicts, moderating discussions, and preventing spam or inappropriate content also require constant vigilance and quick decision-making. To address these challenges, it's helpful to establish clear community guidelines, use reliable moderation tools, and develop routines for regular communication with members. Successful Remote Community Managers also stay adaptable and proactive, consistently encouraging participation and recognizing member contributions to foster a sense of belonging. Collaborating closely with marketing, product, or support teams can further help align community initiatives with broader company goals.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and social media management, often supported by a background in communications or marketing. Familiarity with platforms such as Discord, Slack, Facebook Groups, and community management tools like Hootsuite or Sprout Social is common, and certifications in community management or digital marketing can be advantageous. Strong written communication, empathy, conflict resolution, and problem-solving skills help you build rapport and maintain a positive community atmosphere. These abilities ensure you can effectively foster engagement, support community growth, and manage interactions in a remote environment.

What are the most commonly searched types of Remote Community jobs in Milwaukee, WI?

The most popular types of Remote Community jobs in Milwaukee, WI are:

What are popular job titles related to Remote Community Manager jobs in Milwaukee, WI?

For Remote Community Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Remote Community Manager jobs in Milwaukee, WI look for?

The top searched job categories for Remote Community Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Remote Community Manager jobs?

Cities near Milwaukee, WI with the most Remote Community Manager job openings:

Remote Community Manager jobs near you
Infographic showing various Remote Community Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,068 per year, or $27.9 per hour.

Customer Success Manager

ECP

Milwaukee, WI • Remote

Full-time

Posted 21 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. Senior living is deeply underpenetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.

We are looking for a solutions-oriented Customer Success Manager to join our team. You'll be the voice and main point of continuous value for our customers. You'll proactively engage users to maximize product adoption, identify growth opportunities, track the health of customer accounts, and forge strong customer relationships. You'll build trusted relationships with customers by proactively monitoring engagement, identifying opportunities to improve adoption and outcomes, and helping customers navigate challenges before they become barriers to success. From billing questions and process issues to product guidance and account concerns, you'll act as a reliable point of contact who helps customers feel supported, informed, and confident in their partnership with us. Success in this role requires a balance of empathy, communication, organization, and problem-solving. You'll collaborate cross-functionally to advocate for customer needs, improve the customer experience, and contribute to scalable processes that strengthen long-term customer satisfaction and retention.

We're seeking a champion who aims to maximize lifetime value, nurture active partnerships, and shape how we deliver value at scale. This is a chance to build systems, influence cross-functional strategies, and see real impact on thousands of customer' lives.

Our team is based in Milwaukee, but we are open to this position being fully remote.

  • Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR, EHR, Billing, Move-Ins.
  • Partner and communicate cross-functionally with internal teams to ensure world-class experiences for our customers throughout their lifecycle
  • Momentum Management: Catalyze usage during adoption dips-analyze data, diagnose friction, and coordinate solutions
  • Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
  • Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations
  • Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows
  • Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
  • Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
  • Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice
  • Take client satisfaction to the next level by acting as your clients' internal advocate
  • Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs

Requirements

  • Experience in SaaS Success/Inside Sales: 2-5 years in roles like CSM, SDR, retention, or customer growth-especially in high-volume outreach environments.
  • Bachelor's degree required
  • Proactive mindset: Comfortable cold outreach-calls, emails, demos-with a track record of converting conversations into outcomes
  • Analytical edge: Familiarity with CRM/reporting tools-Salesforce, Gainsight, HubSpot, or Excel/SQL-to monitor patterns and derive insights. Strong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing)
  • Independent & structured: A self-starter who thrives in building processes and working without micromanagement
  • Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success. 
  • Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management. 
  • Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
  • Superior internal/external customer service and strong collaboration skills
  • Early adopter of tools to streamline workflows
  • Ability to craft written and visual materials in alignment with company brand guidelines and tone
  • Proven problem-solving abilities and a solutions-oriented mindset
  • Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities

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