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Remote Community Manager Jobs in Durham, NC (NOW HIRING)

Danaher

Commercial General Manager, Americas

Raleigh, NC · On-site +1

This community needs people like you: dedicated, agile and above all audacious so we can truly ... This role will be remote but located on the East Coast of the US. Major responsibilities: * Develop ...

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · Remote

... community. No matter where your talents lie, join us and discover how we can advance health ... Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ...

Duke University

COMPLIANCE SPECIALIST-Remote

Durham, NC · On-site +1

... community. No matter where your talents lie, join us and discover how we can advance health ... Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ...

Duke Health

COMPLIANCE SPECIALIST-Remote

Durham, NC · On-site +1

... community. No matter where your talents lie, join us and discover how we can advance health ... Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ...

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All JobsCommunity JobsRemote Community Manager JobsRemote Community Manager Jobs in Durham, NC

Remote Community Manager information

See Durham, NC salary details

$30K

$57K

$89.4K

How much do remote community manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote community manager in Durham, NC is $56,952.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $64,700.00 per year, depending on experience, location, and employer.

What is a remote community manager?

A Remote Community Manager is responsible for building, engaging, and maintaining online communities for a brand, organization, or product. They interact with community members, moderate discussions, foster engagement, and implement strategies to grow and nurture the community. This role often involves managing social media, forums, or other digital platforms, as well as analyzing community feedback to improve engagement. Remote Community Managers work from anywhere, using digital tools to communicate and collaborate with teams and community members. Their goal is to create a positive and active online environment that supports the organization's mission.

What are some of the main challenges remote community managers face, and how can they be addressed?

One of the main challenges Remote Community Managers encounter is maintaining active engagement and positive interactions across diverse, online communities without face-to-face contact. Managing conflicts, moderating discussions, and preventing spam or inappropriate content also require constant vigilance and quick decision-making. To address these challenges, it's helpful to establish clear community guidelines, use reliable moderation tools, and develop routines for regular communication with members. Successful Remote Community Managers also stay adaptable and proactive, consistently encouraging participation and recognizing member contributions to foster a sense of belonging. Collaborating closely with marketing, product, or support teams can further help align community initiatives with broader company goals.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and social media management, often supported by a background in communications or marketing. Familiarity with platforms such as Discord, Slack, Facebook Groups, and community management tools like Hootsuite or Sprout Social is common, and certifications in community management or digital marketing can be advantageous. Strong written communication, empathy, conflict resolution, and problem-solving skills help you build rapport and maintain a positive community atmosphere. These abilities ensure you can effectively foster engagement, support community growth, and manage interactions in a remote environment.

What are popular job titles related to Remote Community Manager jobs in Durham, NC?

For Remote Community Manager jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Community Manager jobs in Durham, NC look for?

The top searched job categories for Remote Community Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Community Manager jobs?

Cities near Durham, NC with the most Remote Community Manager job openings:

Remote Community Manager jobs near you
Infographic showing various Remote Community Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,952 per year, or $27.4 per hour.

Care Manager I-Non-Waiver (Full-time Remote NC Based)

Alliance

Morrisville, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Care Manager l-Non-Waiver assures that individuals and families with special health care needs receive integrated whole-person care management, including coordinating across physical health, behavioral health, pharmacy and unmet health-related resource needs to ensure they are linked to services and supports in an effort to maximize potential outcomes and decrease the unnecessary use of hospitals and emergency services by assuring that appropriate quality care is in place.
The Care Manager I - non-wavier focuses on a specified population of members utilizing health care services while ensuring all member health needs and referrals are attended to. The Care Manager l will collaborate with other community systems to work in partnership to support the identified population.
This position is full-time remote. The selected candidate must reside in North Carolina and be willing to travel to the Alliance Home office (Morrisville, North Carolina) for onsite team meetings, or within Alliance's catchment area as needed
Responsibilities & Duties
Complete Assessment/Planning
  • Complete comprehensive assessments or Care Needs Screening at enrollment, yearly or at changes in condition
  • Develop Plans of Care derived from the completed assessments
  • Demonstrate commitment to whole person/integrated care
  • Assign interventions/plans of care to applicable Alliance Care Management team member to meet identified member needs, for monitoring, and/or service engagement activities
  • Submit referrals to the Transition Support Team when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
  • Assign Plan of Care activities to Transition Support Team if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
  • Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process; ensuring objectivity in the process
  • Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
  • Utilize person centered planning, motivational interviewing, and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
  • Assist in collecting data to be used to identify and address barriers as well as determine the effectiveness of care management/care coordination in reducing lengths of stay and use of emergency services
  • Actively collaborate with members/legally responsible person, care team, service providers, and identified supports to ensure development of a plan that accurately reflects the individual's needs and desired life goals including collaborating with residential placement search in conjunction with internal team members or external stakeholders as needed
  • Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify a member's care team and providers of successful authorization (for residential or waiver related services)

Provide Support and Monitoring to Members
  • Schedule initial contact with member for purpose of assessment and engagement
  • Verify accuracy of demographic information with member. Update inaccurate information from the Global Eligibility File following documented protocols
  • Schedule face to face, virtual, and telephonic meeting with member/guardian to provide education about Alliance Health Plan, care teams, resources, and services
  • Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance
  • Refer members who are in crisis/institutional setting and require assistance with returning to community-based services to the Integrated Health Consultant or applicable care team member
  • Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management Department
  • Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment or other assessments as deemed necessary
  • Coordinate with other team members to ensure smooth transition to appropriate level of care when needed
  • Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment
  • Provide follow up coordination with key stakeholders to promote engagement
  • Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues
  • Verify that ongoing service adherence is maintained through monitoring meetings with member and/or provider
  • Identify barriers to treatment and assist individuals with arranging appointments or linking to treatment providers
  • Maintain required contacts with member/legally responsible person per state contractual requirements meeting minimum expectations
  • Attend community, provider, stakeholder meetings as needed for member and/or as directed to support the needs of the health plan

Complete Documentation
  • Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
  • Open new episodes in JIVA when needed and schedule initial contact with member to verify accuracy of demographic information
  • Document all applicable member updates and activities per organizational procedure
  • Escalate complex cases and cases of concern to immediate supervisor.
  • Ensure that service orders/doctor's orders are obtained, as applicable
  • Share appropriate documentation with all involved stakeholders as consent to release is granted
  • Obtain releases/documentation and provide to all stakeholders involved
  • Proactively respond to an individual's planned movement outside the Alliance geographic area, or other transition need, to ensure a smooth transition without lapse in care
  • Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements
  • Compliance with Alliance Policy and Procedure Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures

Travel
  • Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
  • Travel to meet with members, providers, stakeholders, attend court hearings etc. is required

Minimum Requirements
Education & Experience
Bachelor's degree from an accredited college or university in Human Services field and two (2) years of post-bachelor's degree mh/dd/sa experience with the population served
Or
Bachelor's degree from an accredited college or university in non-human Services field and four (4) years of post-bachelor's degree mh/dd/sa experience with the population served
Or
Master's Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree mh/dd/sa experience with the population served
Or
Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT
Or
Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of mh/dd/sa experience with the population served
Preferred: NACCM, NADD-Specialist and/or CBIS Certification
Knowledge, Skills, & Abilities
  • Person Centered Thinking/planning
  • Knowledge of using assessments to develop plans of care
  • Knowledge of Diagnostic and Statistical Manual of Mental Disorders
  • Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
  • Knowledge of Medicaid Tailored Plan, Medicaid Direct, enhanced MHSUD, and waiver benefits plans
  • Knowledge of and skilled in the use of Motivational Interviewing
  • Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
  • Strong interpersonal and written/verbal communication skills essential, including
  • Conflict management and resolution skills
  • High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
  • Ability to make prompt, independent decisions based upon relevant facts

Salary Range
$29.54 - $38.40/ Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity
An excellent fringe benefit package accompanies the salary, which includes:
  • Medical, Dental, Vision, Life, Long Term Disability
  • Generous retirement savings plan
  • Flexible work schedules including hybrid/remote options
  • Paid time off including vacation, sick leave, holiday, management leave
  • Dress flexibility

Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date.
Want to learn more about what it's like work as part of the Care Management Team? Click on our video to learn more: https://youtu.be/1GZOBFx61QU
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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