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Remote Community Manager Jobs in Massachusetts (NOW HIRING)

Danaher

Commercial General Manager, Americas

Waltham, MA · On-site +1

This community needs people like you: dedicated, agile and above all audacious so we can truly ... This role will be remote but located on the East Coast of the US. Major responsibilities: * Develop ...

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Remote Community Manager information

See Massachusetts salary details

$33.9K

$64.4K

$101K

How much do remote community manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for remote community manager in Massachusetts is $64,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,300.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a remote community manager?

A Remote Community Manager is responsible for building, engaging, and maintaining online communities for a brand, organization, or product. They interact with community members, moderate discussions, foster engagement, and implement strategies to grow and nurture the community. This role often involves managing social media, forums, or other digital platforms, as well as analyzing community feedback to improve engagement. Remote Community Managers work from anywhere, using digital tools to communicate and collaborate with teams and community members. Their goal is to create a positive and active online environment that supports the organization's mission.

What are some of the main challenges remote community managers face, and how can they be addressed?

One of the main challenges Remote Community Managers encounter is maintaining active engagement and positive interactions across diverse, online communities without face-to-face contact. Managing conflicts, moderating discussions, and preventing spam or inappropriate content also require constant vigilance and quick decision-making. To address these challenges, it's helpful to establish clear community guidelines, use reliable moderation tools, and develop routines for regular communication with members. Successful Remote Community Managers also stay adaptable and proactive, consistently encouraging participation and recognizing member contributions to foster a sense of belonging. Collaborating closely with marketing, product, or support teams can further help align community initiatives with broader company goals.

What are the key skills and qualifications needed to thrive as a remote community manager, and why are they important?

To thrive as a Remote Community Manager, you need experience in online community engagement, content moderation, and social media management, often supported by a background in communications or marketing. Familiarity with platforms such as Discord, Slack, Facebook Groups, and community management tools like Hootsuite or Sprout Social is common, and certifications in community management or digital marketing can be advantageous. Strong written communication, empathy, conflict resolution, and problem-solving skills help you build rapport and maintain a positive community atmosphere. These abilities ensure you can effectively foster engagement, support community growth, and manage interactions in a remote environment.

What are popular job titles related to Remote Community Manager jobs in Massachusetts?

For Remote Community Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Community Manager jobs in Massachusetts look for?

The top searched job categories for Remote Community Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Community Manager jobs?

Cities in Massachusetts with the most Remote Community Manager job openings:

Remote Community Manager jobs near you
Infographic showing various Remote Community Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $64,367 per year, or $30.9 per hour.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Re-posted 14 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 78 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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