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Remote Community Guide Jobs in Michigan (NOW HIRING)

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Remote Community Guide information

What is a remote community guide?

A Remote Community Guide is a professional who helps manage, support, and engage members of an online community from a remote location. They facilitate discussions, answer questions, enforce community guidelines, and help foster a positive, inclusive environment. Their role often includes moderating content, organizing virtual events, and providing resources to community members. Remote Community Guides use digital communication tools to connect with members and ensure that the community remains active and welcoming.

What are some common challenges faced by remote community guides, and how can they effectively manage them?

Remote Community Guides often encounter challenges such as fostering engagement in a virtual environment, handling conflicts between members, and maintaining a positive and inclusive community culture. To manage these, Guides use clear communication, set community guidelines, and frequently interact with members through online events or discussions. Proactively addressing issues and being available across different time zones helps maintain trust and encourages active participation within the community.

What are the key skills and qualifications needed to thrive as a remote community guide, and why are they important?

To thrive as a Remote Community Guide, you need strong communication skills, experience in online community management, and a solid understanding of digital engagement strategies. Familiarity with community platforms like Discord, Slack, or Facebook Groups, as well as tools for moderation and analytics, is typically required. Empathy, conflict resolution, and proactive problem-solving are essential soft skills for building trust and fostering a positive community atmosphere. These skills and qualities are crucial for ensuring active participation, resolving issues efficiently, and maintaining a safe, welcoming online environment.

What is the difference between Remote Community Guide vs Remote Customer Support Specialist?

AspectRemote Community GuideRemote Customer Support Specialist
CredentialsBasic customer service skills, familiarity with community platformsCustomer service experience, communication skills
Work EnvironmentOnline community platforms, social media, forumsHelpdesk software, email, chat systems
Industry UsageCommunity engagement, social platforms, non-profitsRetail, tech, service industries
Search/Comparison IntentUnderstanding community engagement rolesCustomer support roles and skills

The Remote Community Guide focuses on engaging and managing online communities, often within social platforms or forums, requiring skills in moderation and community building. In contrast, a Remote Customer Support Specialist primarily handles customer inquiries via support channels, emphasizing communication and problem-solving skills. While both roles involve online interaction, the Community Guide centers on fostering community relationships, whereas the Customer Support Specialist concentrates on resolving customer issues.

What are popular job titles related to Remote Community Guide jobs in Michigan?

For Remote Community Guide jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Community Guide jobs in Michigan look for?

The top searched job categories for Remote Community Guide jobs in Michigan are:

What cities in Michigan are hiring for Remote Community Guide jobs?

Cities in Michigan with the most Remote Community Guide job openings:

Managing Consultant - Home and Community Based Services (HCBS) (Remote Eligible)

Ann Arbor, MI • On-site, Remote

Mathematica
Scientific Research and Development Services • 1 - 5K employees

$100K - $135K/yr

Full-time

Re-posted 8 days ago


Key responsibilities

  • Lead or participate in multidisciplinary teams to improve, implement, monitor, and advise on state policy and programs related to HCBS and LTSS.

  • Provide consulting services to state and local clients, support development of health policies, assist with reimbursement policy development, and advise on submissions to CMS and other entities.

  • Author client memos, technical assistance tools, issue briefs, analytic report chapters, and webinar presentations.


Job description

Managing Consultant - Home and Community Based Services (HCBS) (Remote Eligible)
About Mathematica:Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company's growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glance.
Primary Duties and Responsibilities:
Mathematica is seeking a managing consultant who is committed to advancing opportunities for people with disabilities and older adults to live in and actively engage with their communities. The successfulcandidate should have expertise with long-term services and supports (LTSS)policy and implementation work, including home and community-based services(HCBS), institutional-based long-term care, or both.
Through our HCBS practice,we collaborate with government agencies, providers, and community organizationsto improve programs for older adults and those with behavioral health needs orintellectual, developmental, or physical disabilities. We work to address arange of LTSS needs: program design and implementation, service access anddelivery, Olmstead planning and compliance, payment strategy, communityengagement, and more. Our staff are also experts in adjacent programs such as vocationalrehabilitation, workforcedevelopment, and careintegration for individuals who receive both Medicare and Medicaid benefits.
We are soliciting candidates withexperience with HCBS or LTSS programs within a state's Medicaid or HCBS administrativeagencies such as health, human services, area offices on aging, behavioralhealth, or other appropriate entity. Experience managing public aging,disability, or behavioral health programs within state agencies or applicablemanaged care, provider, or third-party consultants is preferred.
The successful candidate will have a workingunderstanding of federal authorities relevant to HCBS such as section 1915waivers, 1115 demonstration authorities, and programs such as Program of AllInclusive Care for the Elderly (PACE) and Money Follows the Person. Understandingand engagement with current issues related to HCBS delivery includingperson-centered planning, community-based housing, the direct care workforce, qualitymonitoring, and program integrity is also preferred. Experience using Medicaidclaims, assessment, case management, housing, experience of care or otherprogrammatic data for monitoring and improvement is preferred, but notrequired.
Dutiesof the position:
  • Lead or participate actively and thoughtfully in multidisciplinary teams to improve, implement, monitor, and advise on state policy and programs.
  • Provide consulting services to state and local clients, support the development of new health policies, assist with the development of reimbursement policy to support health objectives, advise on the preparation of submissions to CMS and other approving entities, as appropriate, and support clients with the negotiations of new policies and programs when needed.
  • Provide the energy, direction, and organization needed to help keep projects on time and on budget and facilitate communications across and between internal and external stakeholders.
  • Author client memos, technical assistance tools, issue briefs, chapters of analytic reports, and webinar presentations.
  • Conduct research that applies impartial data collection, analysis, and reporting using quantitative or qualitative techniques.
  • Lead and help develop proposals for new projects.
  • Represent the company's expertise through various mechanisms, such as publications, conferences, and technical communications.
  • Interact directly with state officials to implement and assess programs.
  • Contribute to the growth, expertise, and institutional knowledge of other state health and Medicaid staff.

Required Qualifications:
  • Master's degree in public policy, public administration, public health, healthcare administration, business, or a related field (or equivalent experience)
  • At least five years of experience managing complex projects or tasks related to healthcare or health policy
  • Strong understanding of community LTSS programs, including HCBS waivers such as 1915(c), 1915(i), 1915(j), and 1915(k), along with Medicaid State Plan benefits, PACE, SNFs, and ICF-IID. Knowledge must include federal laws and regulations governing the programs.
  • Experience in/ability to navigate complex federal regulations and requirements for community long-term services and supports (LTSS) programs, including HCBS waivers, PACE, and transitions and diversions from nursing facilities (NF), intermediate care facilities for individuals with intellectual disabilities (ICF-IID), and other institutional settings.
  • Demonstrated ability to lead activities and manage tasks through the project lifecycle, including delegation and mentoring in a highly collaborative environment
  • Excellent written and oral communication skills, including an ability to explain observations and findings to diverse stakeholder audiences including program administrators and policymakers

PreferredQualifications
  • Experience working at or with a local, state or federal agency, a foundation, a healthcare provider, a Medicaid managed care plan or another policy research firm is highly desirable.
  • Strong analytic skills and ability to make strategic decisions about issues relating to management, such as financial analysis, as well as policy implementation and program operations.
  • Experience analyzing state or federal Medicaid claims (e.g., MMIS or T-MSIS/TAF), assessment or case management data, and other programmatic data is also preferred but not required.

Application information:
Please submit a resume and cover letter, and, if possible, a work product that demonstrates your understanding ofcomplex policy-related challenges facing the healthcare system. In your coverletter, please identify the extent of your knowledge of the various LTSSprograms listed in the Qualifications section through the identification ofyour role to lead, plan, or execute on the creation, oversight, or implementationof these programs.
Compensation information:
This position offers an anticipated annual base salary of $100,000 - $135,000. This position is eligible for an annual bonus opportunity based on individual and company performance.
We are accepting and reviewing applications on a rolling basis and intend to begin contacting and interviewing candidates after the week of September 7.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At Mathematica, we understand the importance of building relationships with colleagues. If you're not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your Talent Acquisition partner for more information about this opportunity and whether it's an option in your area.
Any offer of employment will be contingent upon passing a background check. Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance. Additionally, if you participate in/complete the application process and are denied, Mathematica may choose to terminate your employment.
We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems and to share the responsibility and enjoyment of carrying out complex projects. This collegial spirit has helped us earn our reputation for innovative and high quality work.