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Remote Community Guide Jobs in Taylor, MI (NOW HIRING)

Seco

Audience & Messaging Specialist (Americas)

Troy, MI · Remote

$57K - $75K/yr

At Seco, you'll find more than a role-you'll find a collaborative, global community that values ... Develop and refine audience segmentation and persona frameworks that guide our marketing and ...

Sandvik

Audience & Messaging Specialist (Americas)

Troy, MI · On-site +1

$57K - $75K/yr

At Seco, you'll find more than a role-you'll find a collaborative, global community that values ... Develop and refine audience segmentation and persona frameworks that guide our marketing and ...

Amerihealth Caritas

Care Manager II

Southfield, MI · Remote

... community support, to guide members toward their optimal level of health. Utilizes strong ... Fully remote position; candidates must reside in Michigan * Must be willing to drive a personal ...

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Remote Community Guide information

See Taylor, MI salary details

$6

$16

$27

How much do remote community guide jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote community guide in Taylor, MI is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $19.62 per hour, depending on experience, location, and employer.

What is a Remote Community Guide?

A Remote Community Guide is a professional who helps manage, support, and engage members of an online community from a remote location. They facilitate discussions, answer questions, enforce community guidelines, and help foster a positive, inclusive environment. Their role often includes moderating content, organizing virtual events, and providing resources to community members. Remote Community Guides use digital communication tools to connect with members and ensure that the community remains active and welcoming.

What are some common challenges faced by Remote Community Guides, and how can they effectively manage them?

Remote Community Guides often encounter challenges such as fostering engagement in a virtual environment, handling conflicts between members, and maintaining a positive and inclusive community culture. To manage these, Guides use clear communication, set community guidelines, and frequently interact with members through online events or discussions. Proactively addressing issues and being available across different time zones helps maintain trust and encourages active participation within the community.

What are the key skills and qualifications needed to thrive as a Remote Community Guide, and why are they important?

To thrive as a Remote Community Guide, you need strong communication skills, experience in online community management, and a solid understanding of digital engagement strategies. Familiarity with community platforms like Discord, Slack, or Facebook Groups, as well as tools for moderation and analytics, is typically required. Empathy, conflict resolution, and proactive problem-solving are essential soft skills for building trust and fostering a positive community atmosphere. These skills and qualities are crucial for ensuring active participation, resolving issues efficiently, and maintaining a safe, welcoming online environment.

What is the difference between Remote Community Guide vs Remote Customer Support Specialist?

AspectRemote Community GuideRemote Customer Support Specialist
CredentialsBasic customer service skills, familiarity with community platformsCustomer service experience, communication skills
Work EnvironmentOnline community platforms, social media, forumsHelpdesk software, email, chat systems
Industry UsageCommunity engagement, social platforms, non-profitsRetail, tech, service industries
Search/Comparison IntentUnderstanding community engagement rolesCustomer support roles and skills

The Remote Community Guide focuses on engaging and managing online communities, often within social platforms or forums, requiring skills in moderation and community building. In contrast, a Remote Customer Support Specialist primarily handles customer inquiries via support channels, emphasizing communication and problem-solving skills. While both roles involve online interaction, the Community Guide centers on fostering community relationships, whereas the Customer Support Specialist concentrates on resolving customer issues.

What job categories do people searching Remote Community Guide jobs in Taylor, MI look for? The top searched job categories for Remote Community Guide jobs in Taylor, MI are:
What cities near Taylor, MI are hiring for Remote Community Guide jobs? Cities near Taylor, MI with the most Remote Community Guide job openings:
Remote Community Guide jobs near you

Remote Experience Specialist - Part Time

TRUE Community Credit Union

Westland, MI • Remote

$19.35 - $22.76/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Location: Hybrid, up to 20% onsite required

Reports to: Remote Experience Manager

Travel: 20%

Status: Limited Part-Time (20 hours per week)

Schedule: This position will be scheduled every Monday and Friday from 8:30 am - 5:30 pm and every Saturday from 9:00 am - 1:00 pm.

Join us in building a workplace that inspires purpose, growth, and joy. At TRUE Community Credit Union, we believe every interaction is an opportunity to create a positive impact. As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels. You'll guide members through transactions, educate them on our products and digital tools, and help them achieve financial well-being-all while ensuring every experience reflects our commitment to care and community.

What You'll Do:

  • Be the Voice of TRUE Community: Provide real-time assistance via phone, chat, email, and interactive teller machines (ITMs), ensuring members feel heard, valued, and supported.
  • Deliver Exceptional Service: Approach every interaction with empathy, professionalism, and patience while maintaining accuracy and urgency.
  • Solve and Educate: Listen actively to understand member needs, resolve inquiries on the first contact whenever possible, and educate members on digital services and financial solutions.
  • Support Transactions: Process deposits, withdrawals, transfers, and loan payments through ITMs, ensuring accuracy and security.
  • Champion Digital Adoption: Help members navigate new technologies confidently, addressing concerns and promoting benefits.
  • Deepen Relationships: Identify opportunities to improve members' financial well-being through tailored product recommendations.
  • Collaborate and Grow: Work closely with team members and other departments, share feedback, and engage in ongoing training and development.

Required Qualifications:

  • High school diploma or GED.
  • 1–2 years of customer service experience.
  • Strong communication and problem-solving abilities.
  • Comfort with technology and ability to navigate multiple systems simultaneously.
  • Basic personal finance knowledge.

Preferred Qualifications:

  • Financial institution experience
  • Bi-lingual

Expected Starting Salary Range: $19.35 - $22.76 per hour based on experience beyond what is required of the role and geographic location.

Benefits

  • Benchmark-setting medical benefits; dental and vision benefits
  • 401k AND employer-funded defined contribution pension plan
  • Generous time off, paid holidays, and paid time for your birthday, inclusion time to celebrate cultural and religious holidays that matter most to you, and volunteer time to stay rooted in the work outside of work that refills your well
  • TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members
  • Annual bonus reward program
  • Tuition reimbursement
  • Gym membership reimbursement
  • Ongoing professional development investments
  • Additional pay premium offered for bilingual candidates fluent in Spanish or Arabic

Ready to Lead the Future of Work with Us? Apply now and help us write a people-first story that stretches beyond imagination.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply