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Remote Comcast Billing Representative Jobs in Virginia

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Remote Comcast Billing Representative information

What is a remote Comcast billing representative?

Remote Comcast Billing Representatives are customer service professionals who work from home to assist Comcast customers with billing inquiries, payment processing, and account management. Their responsibilities include resolving billing issues, explaining charges, setting up payment arrangements, and answering questions related to customer accounts. They use phone, chat, or email to provide support and must be familiar with Comcast’s billing systems and policies. Working remotely allows them to provide these services from virtually any location with a reliable internet connection.

What skills and qualifications are needed to thrive as a remote Comcast billing representative?

To thrive as a Remote Comcast Billing Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM systems, billing software, and basic troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for resolving customer inquiries and handling billing concerns. These skills and qualifications ensure accurate billing support, high customer satisfaction, and efficient issue resolution in a remote work environment.

What are common challenges faced by remote Comcast billing representatives, and how can they be managed effectively?

Remote Comcast Billing Representatives often encounter challenges such as managing high call volumes, addressing complex billing disputes, and maintaining clear communication with customers without face-to-face interaction. To manage these effectively, it's important to stay organized, make use of available digital resources, and follow established escalation procedures for difficult cases. Regular training sessions and team huddles also help representatives stay updated on policy changes and share best practices, fostering a supportive remote work environment.

What is the difference between Remote Comcast Billing Representative vs Remote Verizon Customer Service Representative?

AspectRemote Comcast Billing RepresentativeRemote Verizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote, home-based
Industry UsageTelecommunications, cable servicesTelecommunications, wireless and internet services
Common Search IntentCustomer billing, account managementCustomer support, billing inquiries

Both roles involve remote customer service within the telecommunications industry, focusing on billing and account support. The main difference lies in the specific company and services provided: Comcast primarily handles cable and internet billing, while Verizon covers wireless, internet, and other telecom services. Skills and credentials are similar, making these roles comparable for job seekers interested in remote telecom customer support positions.

What are popular job titles related to Remote Comcast Billing Representative jobs in Virginia?

For Remote Comcast Billing Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Comcast Billing Representative jobs in Virginia look for?

The top searched job categories for Remote Comcast Billing Representative jobs in Virginia are:

What cities in Virginia are hiring for Remote Comcast Billing Representative jobs?

Cities in Virginia with the most Remote Comcast Billing Representative job openings:

Remote Comcast Billing Representative jobs near you

Pharmacy Billing Representative-Remote

SPECIALTY RX, Inc.

Roanoke, VA • On-site, Remote

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description
Build Your Career with Us!
Competitive Pay • Stable Schedules • Career Growth • Multiple Shifts Available
SpecialtyRx is a fast-growing Long-Term Care pharmacy dedicated to providing personalized, high-quality pharmaceutical services to long-term care facilities and assisted living communities.
We are currently seeking a Third-Party Rejections Specialist to join our team. This role is focused specifically on hands-on third-party insurance rejection experience. If you have direct experience researching, resolving, and processing pharmacy insurance rejections, we want to hear from you!
Candidates must reside in Ohio, Virginia, or Kentucky.
What You'll Do
  • Perform duties and responsibilities assigned by the Billing Supervisor.
  • Research and verify patient eligibility and insurance coverage with state and private insurance providers.
  • Research, analyze, and resolve third-party insurance rejections in accordance with daily rejection reports.
  • Maintain and update patient billing, insurance, and coverage information in the system.
  • Submit and follow up on prior authorizations for state insurance programs.
  • Communicate directly with insurance companies regarding rejections, overrides, eligibility issues, coverage changes, and claim updates.
  • Investigate and resolve pending billing and insurance issues.
  • Work with client facility staff and other applicable healthcare organizations and agencies, including PDP/Medicare, CMS, NJM, and NYM, when necessary.
  • Maintain accurate documentation and ensure billing information is current and complete.
  • Work independently while collaborating with the billing team to meet daily goals and deadlines.
  • Handle multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Qualifications
Who We're Looking For
We're looking for detail-oriented professionals who understand how to work through third-party pharmacy claim rejections and are comfortable communicating with insurance providers to identify and resolve coverage and billing issues.
If your background is primarily in medical billing or medical coding, this position may not be the right fit. We are specifically seeking candidates with direct third-party pharmacy rejection experience.
Required:
  • High school diploma or equivalent.
  • Direct, hands-on experience working with third-party pharmacy insurance rejections is required.
  • Experience must be in actual third-party rejection processing/resolution.
  • Strong computer skills and ability to learn and navigate multiple systems.
  • Excellent attention to detail and problem-solving skills.
  • Professional and courteous telephone communication skills.
  • Ability to work independently and as part of a team.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Strong organizational skills and follow-through.

Preferred:
  • Previous pharmacy experience.
  • Long-Term Care Pharmacy experience.
  • Experience with New York pharmacy billing claims.
  • Frameworks/ECM experience.
  • Experience working directly with insurance providers to resolve pharmacy claim rejections.

Schedule
We are hiring for multiple shifts!
Candidates must have weekend availability. Flexibility to work evenings and/or overnight shifts is strongly preferred.
Available shifts may include:
  • 8:00 AM - 4:00 PM
  • 9:00 AM - 5:00 PM
  • 11:00 AM - 7:00 PM
  • 12:00 PM - 8:00 PM
  • 3:00 PM - 11:00 PM
  • 4:00 PM - 12:00 AM

What We Offer
  • Competitive pay based on experience.
  • Stable and consistent scheduling.
  • Opportunities for career growth.
  • Health, dental, and vision insurance.
  • Group life insurance and short-term disability.
  • Paid time off and paid holidays.
  • 401(k) with company match.
  • Paid training and development opportunities.
  • Collaborative and supportive work environment.

Ready to Join the SpecialtyRx Team?
Apply today through our careers portal:
Apply Here - SpecialtyRx Careers
We look forward to reviewing your application and connecting with qualified candidates to schedule an interview.
EEO Statement
SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.
EO/Minorities/Females/Disabled/Veterans

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