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Remote Collections Jobs in Toronto, ON (NOW HIRING)

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Remote Collections information

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$56

How much do remote collections jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote collections in Toronto, ON is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.60 and $24.78 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Toronto, ON?

The most popular types of Collections jobs in Toronto, ON are:

What job categories do people searching Remote Collections jobs in Toronto, ON look for?

The top searched job categories for Remote Collections jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Collections jobs?

Cities near Toronto, ON with the most Remote Collections job openings:

Infographic showing various Remote Collections job openings in Toronto, ON as of September 2026, with employment types broken down into 83% Full Time, 6% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,986 per year, or $23.6 per hour.

Functional Lead, Pension Calculation Implementation (remote)

Milton, ON • Remote

Lifeworks
Individual, Family and Community Social Assistance • 51 - 200 employees

Full-time

Medical, Life, Retirement

Posted 19 days ago


Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join the TELUS Health retirement benefits implementation team as a functional lead.
In this role, you will be able to demonstrate your extensive expertise in defined benefit pension plan administration. Furthermore, you will act as a practice lead by effectively managing the deliverables of a team composed of business analysts and calculation verifiers.
This role requires solid expertise in benefit calculation engine configuration and good adaptability in order to familiarize yourself with our solution quickly within our growing team.

What's in it for you

  • Incomparable versatility in pension calculations and plan administration across Canadian and American markets

  • Deep expertise in an innovative and specialized field that sets you apart in the pension industry

  • Multiple implementation projects with leading clients across North America, expanding your portfolio and professional network

  • Flexibility to work from anywhere in Canada while maintaining a healthy work-life balance

  • Comprehensive benefits package

  • A corporate culture centered on mutual aid, social impact, well-being, and diversity

Primary Responsibilities

  • Represent the benefit calculation implementation team to project management

  • Determine and manage the priorities of their implementation team

  • Perform ongoing planning of deliverables considering the project scope

  • Proactively identify potential risks and issues

  • Be responsible for pension plan rules analysis documents

  • Provide technical support and supervise the configuration of the benefit calculation engine

  • Know the system configuration in order to position themselves as the calculation engine expert in our implementations

  • Support specialized technical stakeholders for data conversion and data collections

  • Work closely with the product development team

  • Contribute to the continuous improvement of our implementation processes

What You Bring

Requirements

  • University degree in actuarial science, mathematics, project management, or any other relevant field

  • 10+ years of relevant experience in defined benefit pension plans

  • Experience with Canadian and/or American pension plans

  • Mastery of retirement benefit calculations

  • Mastery of retirement benefit calculation engine configuration

  • Proficiency in Excel

  • Ability to travel to Canada and the United States

Assets

  • Knowledge of Azure DevOps or similar work management tools

  • Knowledge of VBA programming

  • Continuing education in actuarial science

Soft Skills

  • Excellent organizational skills

  • Strong problem-solving ability

  • Attention to detail

  • Ability to influence internal and external stakeholders

  • Leadership and ability to maintain team engagement

  • Ability to work in a team and independently

  • Coaching and resource development skills

  • Effective priority management

  • Ability to make decisions involving a certain level of risk

  • Ability to adapt your communication style to people with different levels of expertise

Salary Range: 95 000,00 - 125 000,00 CAD

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Job Type: This is for a current vacancy.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.