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Remote Collections Jobs in Florence, AZ (NOW HIRING)

Twelve31

Remote Customer Service Representative

Mesa, AZ · On-site +1

$37K - $46K/yr

About the Customer Service Representative Position Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that ...

Getaway

Customer Representative -

Gilbert, AZ · Remote

$15.75 - $21.50/hr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Florence, AZ

Remote Collections information

See Florence, AZ salary details

$12

$20

$28

How much do remote collections jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote collections in Florence, AZ is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Florence, AZ?

The most popular types of Collections jobs in Florence, AZ are:

What job categories do people searching Remote Collections jobs in Florence, AZ look for?

The top searched job categories for Remote Collections jobs in Florence, AZ are:

What cities near Florence, AZ are hiring for Remote Collections jobs?

Cities near Florence, AZ with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Florence, AZ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,771 per year, or $20.1 per hour.

Loan Servicing Specialist

Truly Investor Capital

Chandler, AZ • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Job Title: Loan Servicing Specialist
Location: Chandler, AZ (Preferred) | Remote Considered for Highly Qualified Candidates
Job Type: Full-Time
Job Summary
Truly Investor Capital is a leading private lender specializing in Residential Transition Loans (RTL), Bridge, Ground-Up Construction, and DSCR financing. As we continue to grow our servicing platform, we are seeking an experienced and detail-oriented Loan Servicing Specialist to join our Operations team.
This role is responsible for servicing a portfolio of Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, and other real estate loan products from funding through payoff. Responsibilities include loan servicing, collections, borrower support, loan boarding, loan transfers, investor reporting, and portfolio maintenance. The ideal candidate has experience servicing real estate loan products and understands the unique servicing considerations associated with RTL, Ground-Up Construction, Bridge, and DSCR loans, including loans with multiple funding advances and changing unpaid principal balances (UPB).
Key Responsibilities
Loan Servicing & Portfolio Management
  • Service a portfolio of Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, and other real estate loan products.
  • Process and monitor borrower payments, payoffs, loan modifications, and servicing requests.
  • Maintain accurate loan records and servicing data throughout the life of each loan.
  • Ensure servicing activities are completed accurately, efficiently, and in accordance with company and investor guidelines.
  • Understand the servicing nuances associated with RTL, construction, bridge, and DSCR loan products, including loans with multiple funding advances and changing unpaid principal balances (UPB).

Collections & Portfolio Performance
  • Monitor delinquent accounts and communicate with borrowers regarding past-due payments.
  • Assist borrowers in resolving payment issues while maintaining a high level of customer service.
  • Negotiate payment arrangements in accordance with company policies.
  • Maintain thorough documentation of borrower communications and servicing activities.
  • Partner with leadership to help maintain the overall health and performance of the servicing portfolio.

Borrower Support
  • Serve as the primary servicing contact for borrowers following loan funding.
  • Respond to borrower inquiries regarding loan payments, balances, payoffs, servicing requests, and account maintenance.
  • Research and resolve servicing-related questions in a timely and professional manner.
  • Deliver exceptional customer service while building strong borrower relationships.

Loan Boarding & Transfers
  • Board newly funded loans into the servicing platform, ensuring complete and accurate loan data.
  • Process loan transfers, including data validation and reconciliation.
  • Coordinate with internal departments and servicing partners to ensure seamless loan onboarding and transfers.
  • Maintain accurate servicing records throughout the loan lifecycle.

Investor Reporting & Operational Support
  • Assist with investor reporting and servicing-related reconciliations.
  • Partner with accounting and operations teams to resolve servicing discrepancies.
  • Assist with audits, quality control initiatives, and special servicing projects.
  • Identify opportunities to improve servicing processes and operational efficiency.

Qualifications & Skills
Experience
  • 2-5 years of loan servicing experience, preferably servicing Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, or other real estate lending products.
  • Experience with collections, borrower support, loan boarding, loan transfers, and investor reporting preferred.
  • Experience working in a private lending, hard money, or mortgage lending environment is strongly preferred.

Knowledge
  • Strong understanding of loan servicing operations and servicing best practices.
  • Familiarity with the servicing requirements associated with RTL, Bridge, Ground-Up Construction, and DSCR loans.
  • Understanding of servicing loans involving multiple funding advances and changing unpaid principal balances (UPB).
  • Working knowledge of investor servicing requirements and reporting processes.

Skills
  • Exceptional attention to detail and organizational skills.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced, team-oriented environment.

Technology
  • Proficiency with loan servicing systems and Microsoft Office Suite (Excel, Outlook, Word).

Education
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.

Why Join Truly Investor Capital?
  • Highly competitive compensation plus performance bonus.
  • Opportunity to join one of the nation's fastest-growing private real estate lenders.
  • Collaborative, entrepreneurial culture with direct access to leadership.
  • Modern technology and streamlined operational processes designed to support efficiency and success.
  • Opportunities for professional development and long-term career growth.

If you're an experienced loan servicing professional looking to build your career with an innovative and rapidly growing private lender, we'd love to hear from you.

Apply