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Remote Collections Jobs in Florence, AZ (NOW HIRING)

Twelve31

Remote Customer Service Representative

Mesa, AZ · Remote

$37K - $46K/yr

About the Customer Service Representative Position Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that ...

All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Florence, AZ

Remote Collections information

See Florence, AZ salary details

$12

$20

$28

How much do remote collections jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for remote collections in Florence, AZ is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are the most commonly searched types of Collections jobs in Florence, AZ? The most popular types of Collections jobs in Florence, AZ are:
What job categories do people searching Remote Collections jobs in Florence, AZ look for? The top searched job categories for Remote Collections jobs in Florence, AZ are:
What cities near Florence, AZ are hiring for Remote Collections jobs? Cities near Florence, AZ with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Florence, AZ as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,771 per year, or $20.1 per hour.

Loan Counselor/Late Stage Collections

Cascade Financial Services

Chandler, AZ • Remote

$22/hr

Full-time

Re-posted 13 days ago

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Top hourly pay! Starting at $22/Hour+ and up to $1000/month in bonus!

Full desktop equipment provided!

Industry leading company with great culture and A+ BBB Ranking!

*Remote, Chandler, AZ*

*Remote, Rapid City, SD*

*Remote, Knoxville, TN*

Summary:

The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution ("cradle to grave"). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. The Loan Counselor works GSE, FHA, VA, Freddie Mac, and Conventional loans and ensures compliance with all federal, state, investor, and company guidelines.

Key Responsibilities

  • Manage a portfolio of mobile home mortgage loans across all stages of delinquency
  • Perform outbound and inbound borrower contact to resolve delinquent accounts
  • Analyze borrower financial situations and provide counseling on available options
  • Negotiate repayment plans and resolve delinquencies through full reinstatement
  • Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications
  • Initiate and track loss mitigation workflows in compliance with investor guidelines
  • Maintain accurate and detailed servicing notes in the loan servicing system
  • Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements
  • Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed
  • Meet or exceed individual and team performance metrics

Qualifications

    • High school diploma or equivalent required; college coursework preferred
    • 1–3 years of mortgage collections or servicing experience, including mobile homes preferred
    • Working knowledge of GSE, FHA, VA, and Conventional loan programs
    • Strong negotiation, communication, and customer service skills
    • Ability to handle sensitive financial conversations with empathy and professionalism
    • Proficient with mortgage servicing systems and Microsoft Office

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.