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Remote Collections Specialist Jobs in Renton, WA

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Job Overview: We're looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can ...

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All JobsCollections Specialist JobsRemote Collections Specialist JobsRemote Collections Specialist Jobs in Renton, WA

Remote Collections Specialist information

See Renton, WA salary details

$14

$24

$34

How much do remote collections specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote collections specialist in Renton, WA is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What does a remote collections specialist do?

A Remote Collections Specialist is responsible for contacting customers to collect overdue payments on accounts while working from a remote location, such as home. They handle inbound and outbound calls, negotiate payment plans, update account information, and document all communications with customers. The role requires strong communication skills, empathy, and the ability to maintain professionalism when discussing sensitive financial matters. Remote Collections Specialists often use specialized software to track accounts and ensure timely resolution of outstanding debts. Their primary goal is to recover funds for businesses while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a remote collections specialist?

To thrive as a Remote Collections Specialist, you need strong knowledge of accounts receivable processes, negotiation techniques, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and sometimes FDCPA certification is often required. Excellent communication, resilience, and problem-solving skills help build rapport with customers and handle challenging conversations. These abilities are essential for effectively recovering outstanding payments while maintaining positive client relationships and adhering to compliance standards.

What are the typical challenges faced by a remote collections specialist, and how can they be managed effectively?

Remote Collections Specialists often face challenges such as limited face-to-face interaction with clients, difficulties in establishing rapport over the phone or email, and managing time across different accounts and deadlines. To manage these effectively, it's important to use clear communication, leverage technology tools for tracking and follow-up, and maintain a structured daily routine. Building strong organizational skills and staying proactive with regular updates from the team can also help maintain productivity and foster collaboration despite the remote environment.

What is the difference between Remote Collections Specialist vs Remote Accounts Receivable Clerk?

AspectRemote Collections SpecialistRemote Accounts Receivable Clerk
CredentialsHigh school diploma, collections or finance experienceHigh school diploma, finance or accounting background
Work EnvironmentRemote, client or company officesRemote, accounting departments
Industry UsageFinancial services, healthcare, telecomFinance, healthcare, retail
Job FocusRecovering overdue payments, contacting debtorsManaging accounts, processing payments, invoicing

While both roles involve finance and customer interaction, the Remote Collections Specialist primarily focuses on recovering overdue payments by contacting debtors, whereas the Remote Accounts Receivable Clerk manages invoicing and payment processing. Both roles require similar financial knowledge and are often found in the same industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Collections Specialist jobs in Renton, WA?

For Remote Collections Specialist jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Collections Specialist jobs in Renton, WA look for?

The top searched job categories for Remote Collections Specialist jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Collections Specialist jobs?

Cities near Renton, WA with the most Remote Collections Specialist job openings:

Remote Collections Specialist jobs near you
Infographic showing various Remote Collections Specialist job openings in Renton, WA as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 37% Physical, 4% Hybrid, and 59% Remote job distribution, with an average salary of $50,219 per year, or $24.1 per hour.

Customer Support Representative

ThinkReservations

Seattle, WA • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Position Customer Support Representative

FLSA Classification: Hourly, Non-Exempt

Reports to: Director, Customer Success

Schedule: Monday - Friday during regular business hours in your timezone

States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA

Who We Are:

ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.

Job Overview:

We’re looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers’ lives better.

Job Responsibilities:
  • Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Identify and employ the most efficient way to resolve concerns within set SLAs.
  • Ensure that appropriate changes are made to resolve customers' problems.
  • Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
  • Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
  • Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners.
  • Prioritize urgent and timesensitive issues and collaborate with internal teams to resolve the situation to the client’s satisfaction within set SLAs.
  • Assist clients with connecting integrations offered through our product.
  • Assist clients with connecting 3rd party systems to our Channel Manager.
  • Troubleshoot and help find resolutions with issues related to our products, services, and integrations.
  • Stay updated and knowledgeable on our products and services.
  • Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes.
  • Maintain favorable metrics in handling tickets, calls, and customer satisfaction.
    • Preferred Qualifications:
  • 1+ year of experience with customer support or customer success, preferably in a B2B environment
  • 1+ years of experience working with lodging property management software is preferred
  • Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form.
  • A penchant for empathy, patience, and service with a customer focused mindset.
  • Demonstrated experience solving complex problems through troubleshooting and appropriate decision making.
  • Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
  • Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions.
  • Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and handson experience with SalesForce a plus.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Professional proficiency in English written and oral communication is a must.
  • An area in your home with limited distractions that can act as a home office.
  • Able to work oncall shifts
    • What ThinkReservations Can Offer You:
  • Remote first working environment
  • Company Medical Insurance We cover 100% of the employee only premium on the base plan!
  • Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
  • 15 days PTO which increases throughout your tenure!
  • Paid Sick Time that is accrued per biweekly pay period
  • 8 Paid Company Holidays
  • Bereavement, Voting and Parental Leave
  • Access to 401K Company Plan
  • Equipment stipend to help you set up your home office!
  • A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

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