Customer Collections Specialist Jobs in Renton, WA

Avenue5 is growing, and we are in search of a collections specialist to join our dynamic team of Fivers!
About Us
We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: 
Listen to our associates, recognize them, and give them room to grow
Invest in our associates to help them become the best version of themselves
Approach every important decision with our associates in mind
Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The collections specialist is responsible for collecting and maintaining accurate records of resident receivables and for accurately pursing recovery of delinquent monies through effective collection efforts.

Primary Responsibilities and Objectives

·       Professionally handle accounts with speed, accuracy and professionalism.

·       Make outbound calls to former residents regarding their outstanding account balances.

·       Confirm and/or negotiate payment arrangements; research any discrepancies.

·       Accurately document resident accounts in debt or billing collections platform.

·       Respond to residents via telephone and/or email.

·       Review and analyze assigned accounts to ensure outstanding balances are in compliance with terms.

·       Work with assigned properties and Avenue5 internal teams to quickly resolve disputes.

·       Build and maintain relationships with external and internal customers.

·       Investigate, document, communicate, report and resolve issues impacting prompt payment of invoices and/or disputed items.

·       Ensure processing of legal documentation (liens and releases), where applicable, are preformed and documented in a timely manner.

·       Contribute and participate in meetings with management and/or customers to advise and make recommendations on risk mitigation and/or other issues impacting the timely collection of receivables.

·       Seek out and communicate opportunities to improve, standardize and streamline the company’s credit, collections, and accounts receivable processes.

·       Perform other duties as assigned.

Education and Experience

·       High School diploma or equivalent is required.

·       Property management experience is preferred.

·       One to three years of billing or collection experience is preferred.

·       Knowledge of debt or billing collections platforms is preferred.

·       Prior experience in Yardi Voyager or other equivalent system is preferred.

Skills and Requirements

·       Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel skills.

·       Excellent customer service and interpersonal skills with the ability to relate to others.

·       Detail oriented and desire to learn.

·       Excellent written and verbal communication skills.

·       Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.

·       Strong interpersonal skills to effectively and sensitively communicate with all levels of management.

·       Strong organizational and time management skills.

·       Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.

·       Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion training within the first 30 days of employment.

Scheduling

·       Typically, Monday – Friday 8am – 5pm.

Environment

·       Exposure to environment typically found in an office building.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

·       Ability to lift, push and pull up to 25 pounds.

·       Ability to sit in a confined area for many hours at a time.

·       Hearing and visual ability to observe and detect signs of emergency required.

·       Must be able to stand, reach, bend and stoop for extended periods of time.

·       Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

·       Perceiving the nature of sounds at normal speaking levels with or without correction.

·       Ability to receive detailed information through oral communication, and to make the discriminations in sound.

·       Visual requirements including color, depth perception, and field vision.

·       Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.

·       Ability to tolerate stressful situations.

·       Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.