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Remote Collections Specialist Jobs in Appleton, WI

LeafHome

Remote Customer Care

Kaukauna, WI

$16/hr

About Leaf Home At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In ...

All JobsCollections Specialist JobsRemote Collections Specialist JobsRemote Collections Specialist Jobs in Appleton, WI

Remote Collections Specialist information

See Appleton, WI salary details

$12

$20

$29

How much do remote collections specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote collections specialist in Appleton, WI is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What does a remote collections specialist do?

A Remote Collections Specialist is responsible for contacting customers to collect overdue payments on accounts while working from a remote location, such as home. They handle inbound and outbound calls, negotiate payment plans, update account information, and document all communications with customers. The role requires strong communication skills, empathy, and the ability to maintain professionalism when discussing sensitive financial matters. Remote Collections Specialists often use specialized software to track accounts and ensure timely resolution of outstanding debts. Their primary goal is to recover funds for businesses while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a remote collections specialist?

To thrive as a Remote Collections Specialist, you need strong knowledge of accounts receivable processes, negotiation techniques, and typically a high school diploma or equivalent. Familiarity with collections software, CRM systems, and sometimes FDCPA certification is often required. Excellent communication, resilience, and problem-solving skills help build rapport with customers and handle challenging conversations. These abilities are essential for effectively recovering outstanding payments while maintaining positive client relationships and adhering to compliance standards.

What are the typical challenges faced by a remote collections specialist, and how can they be managed effectively?

Remote Collections Specialists often face challenges such as limited face-to-face interaction with clients, difficulties in establishing rapport over the phone or email, and managing time across different accounts and deadlines. To manage these effectively, it's important to use clear communication, leverage technology tools for tracking and follow-up, and maintain a structured daily routine. Building strong organizational skills and staying proactive with regular updates from the team can also help maintain productivity and foster collaboration despite the remote environment.

What is the difference between Remote Collections Specialist vs Remote Accounts Receivable Clerk?

AspectRemote Collections SpecialistRemote Accounts Receivable Clerk
CredentialsHigh school diploma, collections or finance experienceHigh school diploma, finance or accounting background
Work EnvironmentRemote, client or company officesRemote, accounting departments
Industry UsageFinancial services, healthcare, telecomFinance, healthcare, retail
Job FocusRecovering overdue payments, contacting debtorsManaging accounts, processing payments, invoicing

While both roles involve finance and customer interaction, the Remote Collections Specialist primarily focuses on recovering overdue payments by contacting debtors, whereas the Remote Accounts Receivable Clerk manages invoicing and payment processing. Both roles require similar financial knowledge and are often found in the same industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Collections Specialist jobs in Appleton, WI?

The most popular types of Collections Specialist jobs in Appleton, WI are:

What are popular job titles related to Remote Collections Specialist jobs in Appleton, WI?

For Remote Collections Specialist jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Remote Collections Specialist jobs in Appleton, WI look for?

The top searched job categories for Remote Collections Specialist jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Remote Collections Specialist jobs?

Cities near Appleton, WI with the most Remote Collections Specialist job openings:

Remote Collections Specialist jobs near you
Infographic showing various Remote Collections Specialist job openings in Appleton, WI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $43,563 per year, or $20.9 per hour.

Remote Customer Service Representative

Next Stops Travel

Green Bay, WI • Remote

$15.50 - $21.25/hr

Full-time

Posted 15 days ago

Job description

Company Overview:
Next Stop Travel is a fully remote organization that specializes in coordinating customized planning and support services for a diverse range of clients. Our team is dedicated to delivering reliable, detail-oriented, and responsive service through efficient systems and clear communication.

Position Summary:
We are looking for a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks. This role involves handling client requests, organizing service arrangements, and ensuring a smooth planning process from start to finish. 

Primary Responsibilities:

  • Act as the main point of contact for client inquiries via phone, email, and online platforms
  • Assess client needs and recommend appropriate service options
  • Organize schedules and develop structured service plans
  • Manage and confirm reservations with third-party providers
  • Provide timely follow-up and maintain clear communication throughout the process
  • Keep accurate and up-to-date records in internal systems
  • Assist with workflow improvements and collaborate with team members

Qualifications:

  • Previous experience in customer service, administrative support, or coordination is preferred
  • Strong communication and organizational abilities
  • Ability to work independently and manage multiple priorities
  • Comfortable using online tools and digital platforms
  • Detail-oriented with a focus on accuracy and consistency

Work Structure & Compensation:

  • Remote position with flexible scheduling
  • Performance-based compensation tied to completed client arrangements
  • Ongoing training and access to support resources

Additional Information:
This role is well-suited for individuals who are organized, self-motivated, and comfortable working in a structured remote environment. Selected candidates will complete onboarding and training to ensure a smooth transition into the position.

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