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Remote Collection Jobs in Ocala, FL (NOW HIRING)

AO Globe Life

Entry-Level Online Customer Service Rep

Ocala, FL · On-site +1

$14.50 - $19.50/hr

Building Futures. 100% Remote | Flexible Schedule | Unlimited Growth Potential Looking for a career that offers purpose, flexibility, and the opportunity to make a meaningful impact? At Globe Life AO ...

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Remote Collection information

See Ocala, FL salary details

$12

$19

$28

How much do remote collection jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote collection in Ocala, FL is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.36 per hour, depending on experience, location, and employer.

What is a remote collection?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the remote collection position?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a remote collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are popular job titles related to Remote Collection jobs in Ocala, FL? For Remote Collection jobs in Ocala, FL, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Ocala, FL look for? The top searched job categories for Remote Collection jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Remote Collection jobs? Cities near Ocala, FL with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Ocala, FL as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,494 per year, or $19.9 per hour.

Customer Service Representative Remote Benefits Consultant

Globe Life American Income Division

Ocala, FL • On-site, Remote

$14.50 - $19.50/hr

Full-time

Medical, Life, Retirement

Posted 2 days ago

New

Job description

Remote Benefits Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Flexibility, Growth & Purpose
Are you looking for a career where you can help others, work from home, and build long-term professional success?
AO is seeking motivated, service-oriented individuals to join our growing team as Remote Benefits Representatives. This opportunity is ideal for professionals who enjoy working with people, building lasting relationships, and providing outstanding customer service in a fully remote environment.
Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we continue to grow while remaining committed to exceptional customer service, professional development, and creating meaningful career opportunities.
Our mission is simple:
Protect every child and serve all working people.
What You'll Do
As a Remote Benefits Representative, you'll work directly with clients who have requested information about their benefits and coverage options.
Client Service Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products, services, and policy information in a clear and professional manner
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer support and follow-up communication
  • Maintain accurate client records and documentation
Relationship Building
  • Develop strong, long-term client relationships
  • Deliver exceptional customer service with every interaction
  • Build trust through professionalism, responsiveness, and integrity
  • Help clients make informed decisions about protecting themselves and their families
Professional Development
  • Participate in virtual training and mentorship programs
  • Attend leadership development workshops
  • Learn industry products, systems, and best practices
  • Continue developing communication, leadership, and customer service skills
  • Collaborate with a supportive remote team
What We Offer
100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based bonuses
  • Leadership incentives
  • Recognition programs
Comprehensive Training & Mentorship
  • No prior experience required
  • Structured onboarding
  • Weekly coaching and development
  • Leadership mentoring
  • Ongoing professional growth opportunities
Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Retirement planning opportunities
  • Residual income opportunities through client renewals
  • Union-supported work environment
  • Leadership conferences and incentive travel
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Basic computer proficiency and comfort using Zoom
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Relations
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Sales
  • Administrative Support
  • Call Center Operations

Leadership experience is welcomed but not required. We provide comprehensive training and mentorship for motivated individuals.
Why Join AO?
At AO, we believe careers are built through mentorship, opportunity, and continuous growth.
Our culture is centered on:
  • Professional mentorship
  • Leadership development
  • Team collaboration
  • Work-life flexibility
  • Performance-based advancement
  • Helping working families protect their financial future

You'll be supported by experienced leaders who are committed to helping you build the skills, confidence, and experience needed to achieve your long-term career goals.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
Ready to Get Started?
If you're looking for a career where you can work remotely, grow professionally, help working families, and build long-term success, we'd love to hear from you.
Apply today and start building a future with flexibility, purpose, and unlimited career potential.
Work From Home. Help Families. Grow with AO. 🚀

Apply