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Remote Collection Jobs in Hoover, AL (NOW HIRING)

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Remote Collection information

See Hoover, AL salary details

$11

$18

$26

How much do remote collection jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote collection in Hoover, AL is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.20 per hour, depending on experience, location, and employer.

What is a remote collection?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the remote collection position?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a remote collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What job categories do people searching Remote Collection jobs in Hoover, AL look for?

The top searched job categories for Remote Collection jobs in Hoover, AL are:

What cities near Hoover, AL are hiring for Remote Collection jobs?

Cities near Hoover, AL with the most Remote Collection job openings:

Remote Collection jobs near you

Customer Service Representative

Balance Staffing - Stockton

Birmingham, AL • Remote

$14 - $14.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

We're hiring Remote Customer Service Representatives to assist members with questions about their healthcare benefits while delivering an outstanding customer experience.

This is a great opportunity for customer-focused professionals who enjoy solving problems, learning new systems, and making a positive impact every day.

Work From Home | Paid Training

Pay: $14.00/hour during paid training and then $14.50/hour once in production

What You'll Do

  • Answer a high volume of inbound customer calls professionally and courteously.
  • Assist members with questions regarding healthcare benefits and services.
  • Gather and verify customer information accurately.
  • Research and resolve customer concerns whenever possible during the first call.
  • Educate customers on available products, services, and benefit options.
  • Navigate multiple computer systems while documenting interactions.
  • Meet quality, productivity, attendance, and performance expectations.
  • Follow company policies while providing a positive customer experience.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Adapt to changing procedures and business needs.
  • Be available to work weekends, holidays, and overtime as business needs require.
  •  

What We're Looking For

  • High School Diploma or GED required.
  • Previous customer service experience preferred.
  • Healthcare, insurance, or medical terminology experience is a plus.
  • Excellent communication and active listening skills.
  • Strong problem-solving and decision-making abilities.
  • Comfortable assisting senior citizens with empathy and patience.
  • Reliable, dependable, and team-oriented.
  • Ability to multitask across multiple computer applications.
  • Flexible schedule, including evenings, weekends, holidays, and occasional overtime.
  • Must successfully pass a background check and drug screening.

Work From Home Requirements

  • Internet
  • Wired Ethernet connection required (Wi-Fi is not permitted).
  • Minimum internet speed:
  • 50 Mbps download
  • 10 Mbps upload
  • DSL, Cable, or Fiber Optic internet only.
  • Satellite, microwave, and mobile hotspot connections are not permitted.

Equipment

You will provide:

  • One (1) 21-inch monitor
  • Compatible wired headset (approved models provided during the interview process)

Company provides:

  • One (1) 21-inch monitor
  • Keyboard
  • Mouse
  • Webcam