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Remote Collection Jobs in Massachusetts (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Tufts Medicine

$26.50 - $35.25/hr

The Clinical Research Coordinator II will support participant recruitment, study operations, data collection, regulatory compliance, and participant retention across clinic-based and remote research ...

BitSight

Security Research Manager

Boston, MA · On-site +1

... remote The Product Research team within Bitsight's Security Research department focuses on technology and methodology development for risk signal collection, processing, and analysis. The team is ...

INFINIDAT

Principal Software Engineer

Waltham, MA · On-site +1

$147K - $197K/yr

Develop and extend the Infinidat Ansible Collection modules covering InfiniBox volumes, hosts ... Experience with remote host communication via SSH (paramiko or equivalent) and WinRM * Container ...

Veralto

Sustainability Data Systems Manager

Waltham, MA · On-site +1

$123K/yr

A flexible, remote-friendly work environment * Paid holidays and a permissive paid time off policy ... Ifyou'vebuilt or managed enterprise data collection processes, implemented business systems ...

Careforth

Medical Billing Specialist

Boston, MA · Remote

$19.75 - $25.50/hr

Through a combination of in-person home visits, remote coaching and our proprietary digital ... to the collection of necessary claim documentation, claim submission, collections, and follow ...

Dana-Farber Cancer Institute

$26.25 - $35/hr

Ensures timely collection of protocol related samples including shipment to outside entities as ... Ability to work across satellite locations and provide on-site and remote support * Is competent ...

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Remote Collection information

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How much do remote collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote collection in Massachusetts is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.25 per hour, depending on experience, location, and employer.

What is a remote collection?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the remote collection position?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a remote collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are the most commonly searched types of Collection jobs in Massachusetts? The most popular types of Collection jobs in Massachusetts are:
What are popular job titles related to Remote Collection jobs in Massachusetts? For Remote Collection jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Collection jobs in Massachusetts look for? The top searched job categories for Remote Collection jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Collection jobs? Cities in Massachusetts with the most Remote Collection job openings:
Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Massachusetts as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,759 per year, or $23.4 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Boston, MA • Remote

$17.50 - $23.75/hr

Part-time

Re-posted 11 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply