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Remote Client Solution Analyst information

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$36K

$104.9K

$184K

How much do remote client solution analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote client solution analyst in the United States is $104,929.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $123,000.00 per year, depending on experience, location, and employer.

How does a Remote Client Solution Analyst typically collaborate with clients and internal teams to resolve issues?

As a Remote Client Solution Analyst, you’ll regularly interact with clients via email, video calls, and shared project management platforms to understand their needs and address concerns. You’ll also work closely with internal teams such as technical support, product development, and account management to troubleshoot problems and develop tailored solutions. Effective communication and proactive follow-ups are essential for ensuring timely resolutions and maintaining strong client relationships, even when working remotely.

What are the key skills and qualifications needed to thrive as a Remote Client Solution Analyst, and why are they important?

To thrive as a Remote Client Solution Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with CRM platforms, data analysis tools, and ticketing systems is typically required, along with knowledge of relevant certifications like ITIL or Salesforce. Excellent communication, active listening, and time management are crucial soft skills for understanding client needs and delivering solutions remotely. These skills ensure you can effectively analyze client issues, recommend actionable solutions, and maintain high client satisfaction in a virtual setting.

What does a Remote Client Solution Analyst do?

A Remote Client Solution Analyst works with clients to identify their needs, troubleshoot issues, and recommend solutions, all while operating remotely. They act as a liaison between the client and the company, analyzing data, resolving problems, and ensuring client satisfaction. Their role often involves using technology to communicate, preparing reports, and collaborating with internal teams to implement solutions tailored to client requirements.

What is the difference between Remote Client Solution Analyst vs Remote Customer Support Specialist?

AspectRemote Client Solution AnalystRemote Customer Support Specialist
Required CredentialsBachelor's degree, certifications in solutions or ITHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborates with clients and internal teams to develop solutionsAssists customers with product or service issues
Employer & Industry UsageTech, consulting, and service industriesRetail, telecom, and service sectors
Search & Comparison IntentUnderstanding solution roles and client interactionCustomer support and troubleshooting roles

The Remote Client Solution Analyst focuses on analyzing client needs and providing tailored solutions, often working closely with clients and internal teams. In contrast, the Remote Customer Support Specialist primarily handles customer inquiries and resolves product or service issues. Both roles require strong communication skills, but the Solution Analyst typically has more technical knowledge and a consultative approach, making them distinct in responsibilities and skill sets.

What cities are hiring for Remote Client Solution Analyst jobs? Cities with the most Remote Client Solution Analyst job openings:
What are the most commonly searched types of Client Solution Analyst jobs? The most popular types of Client Solution Analyst jobs are:
What states have the most Remote Client Solution Analyst jobs? States with the most job openings for Remote Client Solution Analyst jobs include:
Remote Client Solution Analyst jobs near you
Client Solutions Director | Remote, Ohio or Indianapolis

Client Solutions Director | Remote, Ohio or Indianapolis

Optiv Security, Inc.

Columbus, OH • On-site, Remote

$157K - $213K/yr

Full-time

Re-posted 10 days ago

Job description

This position will be fully remote and required to reside in either Ohio or Indianapolis
As the Client Solutions Director, you'll work closely with your team of Client Solutions Advisors to ensure the overall Client Security First mantra is upheld. In addition, the Client Solutions Director will have client-facing responsibilities aligned at the executive level and build a trusted advisor status at that level.
Internally, the Client Solutions Director will lead teams dedicated to pre-sales excellence in security advisement. Client Solutions Directors provide clear leadership goals and guidance to the team, ensuring the overall quality throughout the pre-sales process. The Client Advisors will have a single point of contact in the Client Solutions Director to whom they can escalate concerns and questions about process, procedural, technical, and client-related issues.
Client Solutions Directors will also assist in planning, executing, and delegating strategic initiatives for the company, area, and region. This will include engaging with Sales to coordinate regional planning around events, marketing, targeted training, and overall regional growth.
How you'll make an impact
  • Provides team leadership, mentoring, and development of Client Solutions resources
  • Assist the Sales Area VP and Regional Directors with developing sales, marketing, and training plans for the appropriate region(s)
  • Perform people leader coaching, goal setting, and annual reviews
  • Spearheads the development of new Client Solutions business motions, procedures, and standards
  • Promotes communication and coordination across the Client Solutions leadership team to ensure continuity, consistency, and collaboration among the various teams
  • Attend client meetings as needed with Client Solutions staff to ensure engagement success
  • Coordinate appropriate pre-sales resources to ensure greater success with opportunities
  • Meet quarterly and annual quota objectives working in partnership with the sales team by adding value throughout the sales motion with such activities as:
    • Facilitating new discussions by leveraging peer and industry network contacts
    • Telling the Optiv story as the market leading cyber security advisor and solutions partner
    • Performing requirements analysis and qualification of opportunities
    • Coordinating internal Optiv resources for demonstrations and management of security technology evaluations
    • Partner with the internal Optiv teams to align client expectations with the entire Optiv solution portfolio, ensuring service delivery excellence
  • Partner relationship management with our vendor partners
  • Stay abreast of industry trends and news to provide thought leadership, support, analysis and guidance to clients and internal Optiv groups

What we're looking for
  • Education - Bachelor's Degree or equivalent work experience is required
  • Certifications - Industry-recognized certifications preferred
  • Travel - Up to 50% travel will be required consistently
  • Proven people leadership skills with demonstrated success in hiring, building, and retaining high-performing teams.

#LI-SM1
#LI-Remote
Salary Range Description
$157,000.00 - $213,000.00 Annual
The Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.
What you can expect from Optiv
  • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
  • Work/life balance
  • Professional training resources
  • Creative problem-solving and the ability to tackle unique, complex projects
  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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