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Remote Client Services Jobs in Elgin, IL (NOW HIRING)

Inficare Technologies

Sr. Data Architect

Wood Dale, IL · On-site +1

$67 - $89.75/hr

Location: Wood Dale, IL - Remote Client: Environmental / Industrial Technology Technology skills Azure & ADF, Snowflake, SSIS, SQL Server, Logic Apps, DBT, Power BI / SSRS Knowledge Role ...

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How much do remote client services jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote client services in Elgin, IL is $22.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.71 per hour, depending on experience, location, and employer.

What is remote client services?

Remote client services involve assisting customers or clients from a distance, typically through phone, email, chat, or video conferencing. Professionals in this role handle inquiries, resolve issues, and provide support without meeting clients face-to-face. This setup allows companies to offer customer service to clients regardless of location and often includes technical support, account management, or general customer care. Remote client services roles require strong communication skills, problem-solving abilities, and comfort with digital tools.

What are some common challenges faced in a remote client services role and how can they be managed?

Working in Remote Client Services often involves navigating communication barriers, such as time zone differences and the absence of face-to-face interactions. To manage these challenges, it’s important to use clear, consistent communication tools and set expectations with clients regarding response times. Building strong relationships remotely also requires proactive follow-ups and regular check-ins with both clients and team members. Staying organized and leveraging collaborative platforms can help ensure smooth workflows and client satisfaction.

What are the key skills and qualifications needed to thrive as a remote client services professional, and why are they important?

To thrive as a Remote Client Services professional, you need strong customer service skills, problem-solving abilities, and typically a background in business, communications, or a related field. Familiarity with CRM software, help desk platforms, and remote communication tools like Zoom or Slack is often required. Excellent written and verbal communication, active listening, and self-motivation help you stand out in this position. These skills ensure efficient client support, positive customer experiences, and effective collaboration in a remote work environment.

What are the most commonly searched types of Client Services jobs in Elgin, IL?

The most popular types of Client Services jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Client Services jobs?

Cities near Elgin, IL with the most Remote Client Services job openings:

Remote Client Services jobs near you
Infographic showing various Remote Client Services job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,062 per year, or $22.1 per hour.

Client Support Analyst

Experian

Schaumburg, IL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end operations. You will extend beyond basic support-it combines client relationship management, data oversight, project management, technical system fluency, and production accuracy. The CSA reports to the Director of Customer Success and works remotely.

What you'll do:

  • Oversee end-to-end client case management, including tracking, prioritization, status communication, and documentation across multiple systems.
  • Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for W-2 GU, VI, PR, 1099 (M, R, NEC), and Canadian forms (T4, T4A, RL-1), while identifying and resolving file formatting issues.
  • Serve as a primary client contact by participating in status meetings, leading calls, presenting updates, and providing high-touch communication and client-facing summaries.
  • Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal proprietary platforms, and shared team trackers to manage client deliverables and case activity.
  • Troubleshoot production, data, and processing issues independently while collaborating with our teams and partners to provide a seamless, accurate, and error-free year-end experience.
  • Support peak year-end processing demands from October through February, including extended hours, occasional evenings and weekends, and accelerated case turnaround expectations.
Qualifications
  • 5+ years of experience working in Client Services
  • Advanced skills in Customer Success metrics
  • Experience working directly with enterprise-level clients or partners in regulated industries
  • Experience with payroll in US and CAN tax forms (W2, 1099, PR, T4 RL1)
  • Experience with tax year-end processing, data-heavy client services, client billing and contract review
  • Experience leading training and presentations with clients
  • Advanced Excel skills (can maintain complex spreadsheets), Salesforce, and Smartsheet knowledge
Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Fully remote environment
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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