Remote Client Liaison Jobs in Michigan (NOW HIRING)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter.
Job Description

The Software Applications Specialist reports to the Applications Specialist Senior Manager and is responsible for all workflow delivery activities. The System Specialist should be a stellar communicator and great collaborator with our customers. Provides workflow advisory to customers on how products in the Motorola Solutions Software Enterprise portfolio can be integrated into an agency. Helps an agency identify how to use the products and leverage the features. Shows an agency how a product fits into their agency workflow and/or helps them amend their workflow to support usage of the new software tools.

**This is a remote position with approximately 50% travel. Qualified candidates can reside anywhere in the US. Candidates must reside in close proximity to a major airport due to travel expectations.

Key Responsibilities:

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer's current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.

• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola's mission-critical software solutions to address identified needs and optimize operational efficiency.

• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.

• Training Development and Orientation: Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.

• User Acceptance Testing (UAT) Facilitation: Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project's Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.

• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola's highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.

• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.

• Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

What we are looking for:

• Proven experience in public safety software integration and deployment processes.

• Strong analytical skills with a robust understanding of business processes.

• Excellent communication and interpersonal skills to engage effectively with stakeholders.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Proficiency in creating documentation, presentations, and spreadsheets.

• 3-5 years of IT Business applications or similar related experience, with a preference for experience in computer-aided dispatch, law records management software and field-based applications.

• Proven ability to maintain high-quality documentation and present technical solutions effectively.

• Strong problem-solving skills and the ability to resolve complex issues positively and professionally.

• Excellent organizational and time management skills, with the ability to prioritize multiple projects simultaneously.

• Experience in Business Process Re-engineering related to software applications for business purposes.

• A passion for delivering world-class customer experiences.

• Familiarity with Windows-based Operating Systems, Microsoft SQL Server Reporting Service (SSRS), intermediate XML knowledge, and Google Docs/Sheets.

• Knowledge of software deployment methodologies and quality processes.

• Ability to collaborate with various teams and report progress or risks to senior management.

Qualifications:

• Bachelor's degree in Information Technology, Project Management, Engineering or related field or 3+ years of experience in a public safety Information technology field

• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

• Must be a self-motivated team player able to work effectively with general guidance toward objectives

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required; Employer work permit sponsorship is not available for this position

• Please note that this position may involve working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and will require passing a stringent fingerprint background check administered by Motorola Solutions' customers.

Target Base Salary Range: $60,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-HH1
#LI-REMOTE

Basic Requirements

• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications

• Legal authorization to work in the U.S. indefinitely

• Ability to obtain background clearance as required by government customer

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.